Senior Customer Experience Manager Job Description
As a Senior Customer Experience Manager, you will be responsible for developing and implementing customer experience strategies, analyzing customer feedback and data to identify areas for improvement, and leading a team to deliver exceptional customer service.
Responsibilities
- Develop and implement customer experience strategies to enhance satisfaction and loyalty
- Analyze customer feedback and data to identify trends and make recommendations for improvement
- Lead a team of customer service representatives to ensure excellent service delivery
- Collaborate with cross-functional teams to drive customer-centric initiatives
- Monitor and report on key performance indicators related to customer experience
Qualifications
- 5+ years of experience in customer experience or related field
- Proven track record of delivering exceptional customer service
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Bachelor's degree in business administration or relevant field
Skills
- Customer Relationship Management (CRM)
- Customer Feedback Analysis
- Team Leadership
- Data Analysis
- Strategic Planning