Sales Service Engineer Job Description
As a Sales Service Engineer, you will be responsible for providing technical support and troubleshooting assistance to customers. You will collaborate with the sales team to identify customer needs and recommend suitable solutions. Additionally, you will conduct product demonstrations, deliver training sessions, and assist with the installation and configuration of products. Your strong technical knowledge and customer-focused approach will be key to successfully meeting sales targets.
Responsibilities
- Provide technical support and troubleshooting assistance to customers
- Collaborate with the sales team to identify customer needs and recommend suitable solutions
- Deliver product demonstrations and train customers on product usage
- Assist with the installation and configuration of products
- Build and maintain strong relationships with customers to ensure customer satisfaction
- Meet or exceed sales targets through exceptional service and support
- Stay up-to-date with industry trends and competitor offerings
- Provide feedback to the product development team to enhance product features and functionality
Qualifications
- Bachelor’s degree in Engineering or a related field
- Prior experience in technical sales or customer support
- Strong technical knowledge and troubleshooting skills
- Excellent communication and interpersonal skills
- Ability to build and maintain customer relationships
- Self-motivated with the ability to work independently and as part of a team
- Result-oriented with a focus on achieving sales targets
Skills
- Technical knowledge in relevant software/hardware products
- Troubleshooting and problem-solving skills
- Excellent communication and presentation skills
- Customer relationship management
- Sales and negotiation skills
- Project management skills
- Ability to learn and adapt quickly to new technologies
- Attention to detail and organizational skills