Sales and Service Manager Job Description
As a Sales and Service Manager, you will play a key role in driving the success of the sales and service departments. You will be responsible for developing and implementing sales strategies, identifying new business opportunities, and building strong relationships with customers. Additionally, you will oversee the service department to ensure timely and effective resolution of customer issues and maintain high levels of customer satisfaction.
Responsibilities
- Develop and implement sales strategies to achieve sales targets
- Identify and pursue new business opportunities
- Build and maintain strong relationships with key customers
- Manage a team of sales and service professionals
- Provide guidance and support to the sales team to achieve targets
- Oversee the service department to ensure timely resolution of customer issues
- Monitor customer satisfaction levels and implement strategies to improve
- Collaborate with cross-functional teams to achieve organizational goals
- Prepare sales reports and presentations for management
Qualifications
- Bachelor's degree in business or a related field
- Proven experience in sales and service management
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to develop and execute sales strategies
- Customer-focused mindset
- Analytical and problem-solving abilities
- Proficient in CRM software and Microsoft Office suite
Skills
- Sales strategy development
- New business development
- Customer relationship management
- Team management
- Communication
- Interpersonal skills
- Sales reporting
- CRM software
- Microsoft Office suite