Relationship Manager Job Description
As a Relationship Manager, you will be responsible for maintaining and expanding relationships with clients. You will be the main point of contact for clients, ensuring their satisfaction and addressing any concerns. You will also be responsible for identifying new business opportunities and upselling products or services to existing clients.
Responsibilities
- Build and maintain effective relationships with clients
- Understand clients' needs and objectives
- Provide excellent customer service and support
- Address client concerns and resolve issues in a timely manner
- Identify new business opportunities
- Develop and execute strategies to upsell products or services
- Collaborate with internal teams to ensure client satisfaction
- Prepare reports and presentations to communicate progress and results
Qualifications
- Bachelor's degree in business or a related field
- Proven experience in managing client relationships
- Strong interpersonal and communication skills
- Excellent problem-solving and negotiation skills
- Ability to work well under pressure and meet deadlines
- Highly organized with attention to detail
- Proficient in CRM software and MS Office suite
Skills
- Customer relationship management
- Communication skills
- Sales and negotiation
- Problem-solving
- Time management
- Attention to detail
- CRM software
- MS Office suite