Phone Banking Officer Job Description
As a Phone Banking Officer, you will play a crucial role in ensuring customer satisfaction by providing efficient and effective support. You will build strong relationships with customers, understand their needs, and provide personalized solutions. Additionally, you will contribute to the achievement of sales targets by identifying cross-selling and upselling opportunities.
Responsibilities
- Handle incoming customer calls and inquiries in a professional and timely manner
- Provide accurate information and assistance with banking products and services
- Resolve customer complaints and issues promptly and effectively
- Identify and pursue cross-selling and upselling opportunities to generate revenue
- Maintain detailed and accurate customer records
- Adhere to all bank policies, procedures, and compliance guidelines
- Collaborate with team members to achieve team goals and objectives
Qualifications
- High school diploma or equivalent
- Previous experience in customer service or banking is preferred
- Excellent communication and listening skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and handle high call volumes
- Attention to detail and accuracy
- Basic computer knowledge and familiarity with banking software
- Ability to work effectively in a team environment
Skills
- Excellent communication skills
- Customer service-oriented
- Problem-solving skills
- Sales and upselling skills
- Attention to detail
- Ability to handle high call volumes