Network Support Engineer L2 Job Description
As a Network Support Engineer L2, you will be responsible for resolving network issues, implementing solutions, and ensuring the optimal performance of network systems. You will work closely with the IT team to provide technical support and assist in network infrastructure projects.
Responsibilities
- Provide technical support to resolve network issues
- Assist in the configuration and maintenance of network systems
- Troubleshoot network problems and implement solutions
- Collaborate with IT team to ensure network security and performance
- Document network processes and procedures
Qualifications
- Bachelor's degree in Information Technology or related field
- 2+ years of experience in network support or a similar role
- Certifications such as CCNA, CompTIA Network+
- Strong knowledge of networking protocols and technologies
Skills
- CCNA certification
- Networking protocols (TCP/IP, DNS, DHCP)
- Network troubleshooting
- Router and switch configuration
- Network security