Network Support Engineer Job Description
In this role, you will work closely with the IT team to monitor and maintain network systems, troubleshoot connectivity issues, and provide technical support to end users. You will also be responsible for configuring and installing network equipment, analyzing network performance, and implementing security measures.
Responsibilities
- Provide network support and troubleshooting assistance to end users
- Monitor and maintain network systems to ensure optimal performance
- Configure and install network equipment and devices
- Troubleshoot and resolve network connectivity issues
- Analyze network performance and recommend improvements
- Implement security measures to protect network systems
- Collaborate with cross-functional teams to support network infrastructure projects
- Document network configurations and procedures
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven experience as a Network Support Engineer or similar role
- Solid understanding of network protocols and technologies
- Knowledge of network security and firewall administration
- Experience with network diagnostic tools and software
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
Skills
- Cisco networking equipment
- Routing and switching protocols
- Network troubleshooting
- Firewall administration
- Network security
- Network diagnostic tools
- Problem-solving
- Analytical skills
- Communication skills
- Interpersonal skills