Key Account Manager Job Description
As a Key Account Manager, you will be responsible for meeting sales targets, identifying new business opportunities, and developing strategic account plans. You will work closely with cross-functional teams, including sales, marketing, and customer service, to ensure the successful delivery of products and services to your clients. You will also monitor market trends, competitors, and industry developments to identify potential risks and opportunities for growth.
Responsibilities
- Manage a portfolio of key accounts and maintain long-term relationships with clients
- Develop strategic account plans to achieve sales targets and drive business growth
- Identify new business opportunities by understanding client needs and market trends
- Collaborate with cross-functional teams to deliver products and services to clients
- Monitor market trends, competitors, and industry developments to identify potential risks and opportunities
- Prepare regular reports on account status, sales target achievement, and market insights
- Proactively address client issues and ensure high levels of customer satisfaction and retention
- Negotiate contracts and pricing agreements with clients to maximize profitability
Qualifications
- Bachelor's degree in business administration, marketing, or a related field
- Proven experience in key account management or sales role
- Strong communication and negotiation skills
- Excellent customer relationship management abilities
- Ability to work well in a fast-paced and target-driven environment
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office and CRM software
- Ability to travel to meet clients and attend industry events as required
Skills
- Sales and negotiation
- Customer relationship management
- Strategic account planning
- Market research and analysis
- Problem-solving
- Communication
- CRM software
- Microsoft Office
- Ability to travel