International Non-Voice & Voice Process - Fresher Job Description Template
This role offers freshers the opportunity to begin their career in international customer service. The position involves managing customer queries and issues through both non-voice (chat, email) and voice (calls) channels, aiming to provide a seamless customer experience.
Responsibilities
- Manage customer inquiries via chat, email, and phone calls.
- Resolve customer issues promptly and efficiently.
- Maintain high standards of customer service.
- Work within international frameworks and processes.
- Collaborate with team members to address complex queries.
- Maintain accurate records of customer interactions.
Qualifications
- A high school diploma or equivalent is required.
- Strong communication skills, both verbal and written.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights and weekends.
- No prior experience required; training will be provided.
Skills
- Excellent communication skills
- Problem-solving abilities
- Basic computer skills
- Time management
- Customer service orientation
- Multi-tasking
Frequently Asked Questions
An International Non-Voice & Voice Process role involves handling customer interactions for global clients through phone calls (voice) and digital communication like chat or email (non-voice). Freshers typically support clients by providing information, resolving issues, and enhancing customer satisfaction. Direct interaction with international customers requires proficiency in communication and cultural sensitivity.
To become successful in an International Non-Voice & Voice Process, a fresher should focus on honing their communication skills, both verbal and written. They should also commit to understanding customer service principles, be adaptable to various software and tools, and maintain a customer-first attitude. Gaining insights into different cultures can also help in handling international clients more effectively.
The average salary for a fresher in an International Non-Voice & Voice Process job can vary depending on the company, industry, and location. Generally, it includes a base salary with possible performance incentives. As freshers gain more experience and develop their skills, there are opportunities for salary increments and growth within the organization.
Typically, a fresher entering an International Non-Voice & Voice Process role should have a minimum of a high school diploma or equivalent. Additional qualifications may include a degree or certification in communication, foreign languages, or business management. Proficiency in English and other languages relevant to the target market is highly valued.
Freshers in an International Non-Voice & Voice Process should possess strong communication skills, cultural awareness, and customer service expertise. Key responsibilities include managing inbound/outbound calls, responding to clients' queries via email or chat, and maintaining accurate records of interactions. Ability to adapt quickly to different client needs and provide solutions is essential.