Walk-in Interview For HR/Tele-counselor Job Description Template
As an HR/Tele-counselor, you will be responsible for managing HR processes, including recruitment, onboarding, and employee relations, in addition to offering telephonic guidance and support to clients. This position requires exceptional communication skills and a strong understanding of HR practices.
Responsibilities
- Conducting walk-in interviews and screening candidates
- Managing employee onboarding and documentation
- Providing telephonic counseling and support to clients
- Handling employee relations and conflict resolution
- Maintaining HR records and databases
- Assisting in the development and implementation of HR policies and procedures
- Coordinating with different departments to address HR-related queries
Qualifications
- Bachelor’s degree in Human Resources, Psychology, or a related field
- Previous experience in HR or counselling roles
- Excellent communication and interpersonal skills
- Strong organizational and administrative abilities
- Ability to handle sensitive information confidentially
Skills
- HR Management
- Tele-counseling
- Employee Relations
- Conflict Resolution
- Recruitment
- Onboarding
- CRM Software
- MS Office Suite
Frequently Asked Questions
A Tele-counselor in a walk-in interview is responsible for assessing the communication skills of the candidates, understanding their counseling techniques, and evaluating their ability to effectively guide clients or students over the phone. They explain the roles and responsibilities of the position, and also address any queries related to tele-counseling tasks.
Preparing for a walk-in interview as a Tele-counselor entails reviewing common telecommunication and counseling techniques, familiarizing oneself with the organization's goals, and rehearsing telephone etiquette. Candidates should also prepare to demonstrate their problem-solving skills and ability to handle confidential information efficiently.
The average salary for a Tele-counselor who attends a walk-in interview can vary significantly based on the organization's location and size, as well as the candidate's experience and education level. Typically, Tele-counselors can expect competitive compensation packages that include additional benefits and performance incentives.
To apply for a walk-in interview for a HR/Tele-counselor position, candidates generally need a bachelor's degree in Human Resources, Psychology, or a related field. Experience in counseling, telecommunication skills, and a familiarity with HR practices enhances a candidate's eligibility. Strong interpersonal and communication skills are essential.
For an HR/Tele-counselor role, candidates should exhibit proficiency in interpersonal communication, counseling strategies, and conflict resolution. Responsibilities include counseling clients or students over the phone, managing inquiries, maintaining records, and developing support strategies. A strong understanding of telecommunication technology is also necessary.