Walk in Drive on 17th Nov'22 (Thursday) for Tele Counselor Job Description Template
The Tele Counselor will engage with callers to provide them with necessary information, guidance, and support. This role requires excellent communication skills, empathy, and detailed knowledge of our services. You will be the voice of our firm, helping callers by addressing their concerns and providing professional advice and solutions.
Responsibilities
- Answer incoming calls and respond to caller's queries and concerns.
- Provide information about services and programs in a clear and concise manner.
- Maintain accurate and detailed call records for future reference.
- Follow up with callers, if necessary, to ensure all queries are resolved.
- Work closely with other departments to stay updated on company services and programs.
- Maintain confidentiality and adhere to company policies and protocols.
Qualifications
- Bachelor's degree in a relevant field or equivalent experience.
- Prior experience in customer service or counseling is preferred.
- Strong verbal communication skills and a pleasant telephone demeanor.
- Ability to stay calm under pressure and handle difficult conversations with empathy.
- Proficiency in using computer applications for data entry and record keeping.
Skills
- Telecommunication
- Customer Service
- Counseling
- Communication
- Empathy
- Data Entry
- Problem-Solving
- Composure
Frequently Asked Questions
A Tele Counselor is a professional who provides guidance and support to individuals over the phone. Their main responsibilities include advising students or clients on educational paths, mental health, or career opportunities. They often work with institutions or companies to relay information, answer queries, and provide solutions to concerns while maintaining a supportive and empathetic environment.
To become a Tele Counselor, candidates typically need a degree in psychology, education, or a related field. Professional licenses or specialized training in counseling may be required. Additionally, developing strong communication and listening skills is crucial, as is gaining experience in providing support and advice remotely. Attending workshops and obtaining certifications can also enhance a candidate's qualifications.
The average salary for a Tele Counselor varies based on location, experience, and the hiring organization. Generally, it can range considerably, depending on the specific industry and job requirements. Some employers may offer additional benefits or bonuses based on performance. Understanding the local job market and negotiating salary effectively during the hiring process can also impact earnings.
A Tele Counselor typically needs a bachelor's degree in psychology, counseling, or a related field. Some roles may require a master's degree or specific counseling licenses. Experience in counseling or advisory roles is advantageous. Strong interpersonal skills, empathy, and proficiency in communication are essential for success in this role. Additional training or certifications in counseling can also be beneficial.
A Tele Counselor must have excellent communication and active listening skills to effectively provide guidance over the phone. Responsibilities include offering advice, addressing concerns, and supporting clients in making informed decisions. They should be empathetic, patient, and possess problem-solving capabilities to tailor solutions to individual needs. Familiarity with telecommunication systems and record-keeping is also important.