Voice Support - No Sales -Immediate Joiners Job Description Template
The Voice Support team is essential for handling customer inquiries and providing solutions promptly. You will be responsible for resolving customer issues, assisting with troubleshooting, and maintaining a high level of customer service without any sales activities involved.
Responsibilities
- Manage inbound and outbound customer calls in a timely manner.
- Identify customers’ needs, clarify information, research every issue, and provide solutions.
- Handle customer complaints, provide appropriate solutions and alternatives.
- Follow communication procedures, guidelines, and policies.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal and team qualitative and quantitative targets.
Qualifications
- High school diploma or equivalent.
- Previous experience in a customer support role is preferred.
- Strong phone and verbal communication skills along with active listening.
- Ability to multi-task, set priorities, and manage time effectively.
- Customer focus and adaptability to different personality types.
- Ability to work in shifts.
Skills
- Effective communication
- Problem-solving
- Active listening
- CRM software proficiency
- Time management
- Customer relationship management
Frequently Asked Questions
A Voice Support - No Sales role involves handling customer inquiries and resolving issues through voice communication channels. The focus is on customer service and support without the pressure of sales targets. They assist by providing information, troubleshooting problems, and ensuring a high-quality customer experience. Keywords such as customer service, voice communication, and issue resolution are central to this role.
To become a Voice Support representative for immediate joiner roles, candidates should have excellent communication skills and a customer-centric approach. Experience in customer service is beneficial but not always mandatory. Training or certifications in communication or customer service can enhance candidacy. Companies often look for candidates ready to join immediately, so being available on short notice is essential.
The average salary for a Voice Support - No Sales position can vary based on location, experience, and company size. Generally, entry-level positions may offer lower compensation, while seasoned professionals can expect higher pay. It's important for candidates to research specific industry standards and company offers to understand the full compensation range, which may include benefits beyond base salary.
Qualifications for a Voice Support - No Sales role typically include a high school diploma or equivalent. Strong verbal communication skills are crucial, and some roles may prefer candidates with experience in customer support or call center environments. Knowledge of CRM software can be advantageous. Employers seek candidates who can effectively handle customer inquiries without engaging in sales activities.
Skills required for Voice Support - No Sales positions include excellent communication, problem-solving, and active listening. These roles are responsible for addressing customer inquiries, troubleshooting issues, and providing support without sales pressure. Adaptability, empathy, and patience are key traits that help representatives offer memorable customer service. Familiarity with phone systems and communication tools is beneficial.