Voice Support - Hindi and English Job Description Template
As a Voice Support agent, you will handle inbound and outbound calls from customers in both Hindi and English. Your role is to address customer inquiries, provide effective solutions, and maintain customer satisfaction. You will work closely with other departments to ensure customer issues are resolved promptly.
Responsibilities
- Handle inbound and outbound customer calls in Hindi and English.
- Resolve customer inquiries and issues promptly and accurately.
- Provide information about products and services.
- Document all customer interactions in the system.
- Collaborate with team members and other departments to resolve complex issues.
- Maintain a high level of professionalism and empathy in all communications.
Qualifications
- PUC (Pre-University Course) or equivalent qualification.
- Fluency in Hindi and English is mandatory.
- Prior experience in a customer service role is a plus.
- Excellent verbal communication skills.
- Strong problem-solving abilities.
- Ability to handle stressful situations calmly and effectively.
Skills
- Fluent in Hindi
- Fluent in English
- Customer Service
- Call Handling
- Problem-solving
- Communication Skills
- CRM Software
Frequently Asked Questions
A Voice Support specialist for Hindi and English provides customer assistance through verbal communication, handling inquiries, troubleshooting problems, and offering solutions over the phone or via digital voice platforms. They manage call flow, document interactions, and follow up with clients to ensure satisfaction, using their bilingual skills to cater to both Hindi and English-speaking customers effectively.
To become a successful Voice Support specialist in Hindi and English, candidates should possess excellent verbal communication skills in both languages, have good problem-solving abilities, and exhibit patience and empathy. Previous experience in customer service or call centers can be beneficial. Familiarity with CRM software and basic computer skills are also essential, as they are often used to log interactions and look up information.
The average salary for a Voice Support specialist fluent in Hindi and English can vary based on location, company size, and experience level. Often, those with more comprehensive experience and bilingual proficiency may earn a higher salary. Additionally, companies may provide performance-based incentives or bonuses, making this role financially rewarding.
Qualifications for a Voice Support role in Hindi and English typically include a high school diploma or equivalent, though some employers may prefer candidates with a bachelor's degree. Fluency in both Hindi and English is essential, along with strong communication and interpersonal skills. Experience in customer service or support roles can enhance a candidate's prospects. Training in customer relationship management (CRM) systems is often an added advantage.
Voice Support specialists in Hindi and English should have strong listening and problem-solving skills to effectively address customer concerns. Key responsibilities include answering calls, providing information about products or services, resolving issues, and ensuring customer satisfaction. Specialists often need to handle multiple tasks simultaneously, maintain calm under pressure, and articulate solutions clearly in both languages. Training in customer service best practices and familiarity with technical tools are also beneficial.