Voice Support - English-Hindi - No Sales Job Description Template
As a Voice Support representative proficient in English and Hindi, you will be responsible for providing superior customer service by handling customer inquiries over the phone. This role focuses on assisting customers with their concerns and questions without engaging in any sales activities.
Responsibilities
- Handle inbound customer calls in English and Hindi.
- Assist customers by answering their queries and resolving issues.
- Provide information about products, services, and policies.
- Document customer interactions and maintain accurate records.
- Collaborate with other support teams to ensure customer satisfaction.
- Adhere to company policies and procedures while addressing customer needs.
Qualifications
- High school diploma or equivalent.
- Fluency in both English and Hindi.
- Previous experience in a customer service role is desirable.
- Excellent verbal communication skills.
- Ability to handle high-pressure situations calmly and effectively.
- Strong listening and problem-solving abilities.
Skills
- Customer Service
- Bilingual (English and Hindi)
- Call Handling
- Communication
- Documentation
- Problem Solving
- Conflict Resolution
Frequently Asked Questions
A Voice Support - English-Hindi specialist assists customers with inquiries and issues over phone calls, providing solutions in both English and Hindi languages. They play a crucial role in customer service, ensuring a seamless communication experience for bilingual callers. These professionals handle various customer concerns, resolve complaints, and facilitate smooth interaction, enhancing customer satisfaction.
To become a Voice Support - English-Hindi specialist, candidates typically need a high school diploma or equivalent. Proficiency in both English and Hindi languages is essential. Companies may provide specific training programs for customer support skills. Familiarity with basic computer operations and CRM software can enhance employability. Strong communication and problem-solving skills are key to success in this role.
The average salary for a Voice Support - English-Hindi specialist varies based on experience, location, and the employing company. Typically, entry-level positions offer competitive remuneration, with potential increments as professionals gain experience and expertise. As the role does not involve sales targets, salaries are usually based on service quality and customer satisfaction ratings.
For a Voice Support - English-Hindi role, candidates generally require a high school diploma or equivalent. Proficiency in both English and Hindi, both written and verbal, is crucial. Employers may also look for basic computer literacy and experience with customer service software. Cognitive abilities such as patience, clarity in communication, and active listening skills are valuable qualifications in this field.
A Voice Support - English-Hindi specialist should possess excellent bilingual communication skills to effectively assist customers over phone calls. Responsibilities include understanding customer issues, offering solutions, and providing information in both English and Hindi. Crucial skills include patience, active listening, problem-solving, and the ability to handle stressful situations with a calm demeanor. Expertise in customer service protocols and familiarity with relevant software enhance job performance.