Voice Process for Freshers and Experienced with English + Hindi or Tamil or Telugu or Kannada Job Description Template
The role involves providing excellent customer service via voice support in English and a regional language (Hindi, Tamil, Telugu, or Kannada). You will address customer inquiries, resolve issues, and ensure a high level of customer satisfaction.
Responsibilities
- Handle inbound and outbound customer calls efficiently.
- Resolve customer queries and provide solutions in a timely manner.
- Maintain and manage customer records accurately.
- Follow communication scripts and meet performance targets.
- Collaborate with team members to improve customer service quality.
Qualifications
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Proficiency in English and one regional language (Hindi, Tamil, Telugu, or Kannada).
- Strong communication and interpersonal skills.
- Ability to handle stressful situations calmly.
- Prior experience in a customer service role is advantageous but not mandatory.
Skills
- Excellent verbal communication
- Customer relationship management
- Problem-solving
- Time management
- Basic computer knowledge
- Multilingual proficiency (English + one of Hindi, Tamil, Telugu, or Kannada)
Frequently Asked Questions
A Voice Process role involves handling customer inquiries and support through voice communication. Freshers are typically trained in answering queries, resolving issues, and providing product information, while experienced professionals may handle more complex problems and lead teams. Fluency in English and Hindi, Tamil, Telugu, or Kannada is crucial.
To succeed as a Voice Process agent, one should have excellent communication skills in English and an additional language like Hindi, Tamil, Telugu, or Kannada. Training in customer service and familiarity with CRM tools can be beneficial. Freshers may start with entry-level roles, while experienced candidates should focus on enhancing problem-solving skills and efficiency.
Salaries for Voice Process roles vary based on experience, company, and location. Generally, freshers can expect entry-level salaries, while experienced professionals can earn higher based on their expertise and language skills. Competency in English plus Hindi, Tamil, Telugu, or Kannada can offer a competitive advantage.
Typical qualifications for a Voice Process role include a degree in any field and proficiency in English plus a regional language such as Hindi, Tamil, Telugu, or Kannada. Companies often look for graduates with strong communication and customer service skills. Experience in call centers or BPOs is advantageous for higher positions.
Key skills for a Voice Process job include effective communication, active listening, and problem-solving abilities in English and a local language like Hindi, Tamil, Telugu, or Kannada. Responsibilities often involve managing customer calls, resolving queries, and maintaining records. Team coordination and multitasking are also crucial for experienced roles.