US Voice Process - Chennai - Upto 5LPA Job Description Template
The US Voice Process position in Chennai is responsible for handling inbound and outbound calls from US customers. The role focuses on addressing customer inquiries, resolving issues, and providing excellent customer service to enhance client satisfaction.
Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer inquiries and issues efficiently.
- Maintain an updated knowledge of company products and services.
- Document and update customer interactions and information.
- Achieve performance targets related to call handling and customer satisfaction.
Qualifications
- Bachelor's degree or equivalent experience.
- Excellent verbal communication skills in English.
- Prior experience in a customer service or call center environment.
- Ability to work night shifts and adapt to US time zones.
- Strong problem-solving skills.
Skills
- Customer Service
- Communication
- Problem Solving
- Multitasking
- CRM Software
- Time Management
- Adaptability
Frequently Asked Questions
A US Voice Process Executive in Chennai handles customer calls, resolving queries, and offering support for US clients. They ensure high customer satisfaction by providing prompt and effective solutions, often working night shifts to align with US time zones. Proficiency in English, both spoken and written, is essential to excel in this role.
To become a US Voice Process Executive in Chennai, candidates typically need a graduate degree in any discipline and excellent English communication skills. Previous experience in customer service or call center roles is beneficial. Familiarity with US culture and strong computer skills can enhance job prospects. Aspirants can apply through job platforms or company websites.
The average salary for a US Voice Process Executive in Chennai ranges up to 5 LPA, depending on experience, skills, and company policies. Entry-level positions might start at a lower salary, increasing with years of experience and proven performance. Additionally, companies may offer incentives and bonuses based on performance metrics.
To qualify for a US Voice Process job in Chennai, candidates generally need a bachelor's degree and strong English language skills. Prior customer service experience is advantageous. Employers often seek candidates who demonstrate excellent communication, problem-solving abilities, and familiarity with CRM software to efficiently handle customer interactions.
A US Voice Process Executive in Chennai requires strong communication skills, patience, and the ability to handle queries professionally. Responsibilities include managing incoming calls, assisting customers, and documenting call information. Adaptability to different software, multitasking, and typing skills are crucial for managing workload efficiently in this role.