Urgent Hiring For International BPO Voice Process CCE & Sr CCE Job Description Template
As a Customer Care Executive (CCE) & Senior Customer Care Executive (Sr CCE) in our international BPO voice process, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. This role demands strong communication skills and the ability to work in a fast-paced environment.
Responsibilities
- Handle inbound and outbound calls for international clients
- Provide accurate information and effective solutions to customer queries
- Maintain a high level of customer satisfaction
- Resolve customer complaints and issues effectively
- Keep records of customer interactions and transactions
- Follow communication procedures, guidelines, and policies
Qualifications
- High school diploma or equivalent; college degree preferred
- Proven customer service experience in a BPO setting
- Excellent verbal communication skills in English
- Proficiency in using customer service software and databases
- Strong problem-solving skills
- Ability to handle stressful situations and de-escalate conflicts
Skills
- Excellent Communication
- Customer Relationship Management (CRM)
- Problem-solving
- Active Listening
- Multitasking
- Stress Management
- Time Management
Frequently Asked Questions
An International BPO Voice Process Customer Care Executive (CCE) and Senior Customer Care Executive (Sr CCE) handle inbound and outbound calls for a company that operates internationally. They are responsible for communicating with clients, resolving issues, answering queries, and maintaining customer satisfaction. The Sr CCE typically takes on more complex cases and has leadership responsibilities.
To become a CCE or Sr CCE in an International BPO Voice Process, candidates typically need a high school diploma or equivalent. Proficiency in English and excellent communication skills are essential. Experience in customer service can be beneficial, and for a Sr CCE, previous experience in a similar role may be required. Training is often provided by employers for specific processes and systems.
The average salary for an International BPO Voice Process Customer Care Executive and Senior Customer Care Executive can vary based on location, company, and experience level. Typically, a CCE can expect a lower starting salary compared to a Sr CCE, who earns more due to their experience and additional responsibilities. Added incentives and bonuses are common based on performance.
For an International BPO Voice Process CCE, basic qualifications include a high school diploma and proficiency in English. For a Sr CCE, additional qualifications like prior customer service experience or specialized training may be required. Employers often look for candidates with strong communication skills, problem-solving abilities, and the capacity to handle stressful situations effectively.
A CCE needs strong communication and listening skills, patience, and an aptitude for solving customer issues. They must manage customer interactions efficiently. The Sr CCE requires advanced problem-solving skills, leadership abilities, and experience handling complex customer queries. Both roles demand familiarity with call center technologies and the ability to work in shifts.