Unified Communications Engineer - L2 Job Description Template
As a Unified Communications Engineer - L2, you will be responsible for managing and maintaining our unified communication systems. You will work closely with other IT teams to ensure the stability and optimal performance of our collaboration and communication tools.
Responsibilities
- Deploy and configure unified communication systems and tools.
- Monitor and maintain the health of communication systems.
- Troubleshoot and resolve issues related to voice, video, and messaging systems.
- Collaborate with other IT teams to integrate communication systems with existing infrastructure.
- Provide technical support and guidance to end-users.
- Stay updated with the latest developments in unified communication technologies.
- Document configurations, processes, and system changes.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in unified communications engineering.
- Experience with voice, video, and messaging systems.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and teamwork abilities.
Skills
- Cisco Unified Communications Manager (CUCM)
- Microsoft Teams
- VoIP
- SIP
- TCP/IP
- Network Configuration
- Troubleshooting
- Scripting
Frequently Asked Questions
A Unified Communications Engineer - L2 is responsible for maintaining and troubleshooting advanced communication systems within an organization. Their tasks include configuring, optimizing, and managing unified communication platforms, ensuring seamless integration of voice, video, data, and messaging. They also provide support and resolve issues to enhance communication efficiency and address user needs.
To become a Unified Communications Engineer - L2, one typically needs a bachelor's degree in computer science or a related field. Previous experience in unified communications or networking, along with knowledge of platforms like Cisco, Avaya, or Microsoft Teams, is crucial. Earning certifications such as Cisco Certified Network Professional Collaboration or Microsoft Certified: Teams Administrator Associate can also enhance qualification.
The average salary for a Unified Communications Engineer - L2 varies depending on location, experience, and company size. However, professionals in this role can expect a competitive compensation package that reflects their expertise in managing and optimizing communication systems essential for maintaining organizational collaboration and connectivity.
A Unified Communications Engineer - L2 should possess a strong foundation in IT and communications technologies. Essential qualifications include a bachelor's degree in a technical discipline, experience with unified communication systems, and proficiency in relevant software and hardware platforms. Certifications such as CCNP Collaboration or Microsoft Teams also improve employability.
The role of a Unified Communications Engineer - L2 demands skills in problem-solving, network management, and communication technologies. Responsibilities include configuring and maintaining UC systems, troubleshooting technical issues, and supporting integration across communication platforms. Proficiency in systems like Cisco or Microsoft is beneficial for ensuring effective communication solutions.