Toll Collector Job Description Template
The Toll Collector is instrumental in ensuring the efficient collection of tolls from drivers. This role requires proficiency in handling cash, issuing correct change, and providing excellent customer service while maintaining accurate records of transactions.
Responsibilities
- Collect toll fees from motorists
- Operate toll booth equipment
- Provide change and receipts accurately
- Assist drivers with inquiries and directions
- Document and report irregularities or incidents
- Maintain a clean and safe work area
- Balance cash drawers at the end of shifts
Qualifications
- High school diploma or equivalent
- Experience in cash handling or customer service
- Ability to work flexible hours including weekends and holidays
- Strong attention to detail
- Good communication skills
- Reliable and punctual
- Ability to work in a fast-paced environment
Skills
- Basic math skills
- Customer service
- Cash handling
- Problem-solving
- Attention to detail
- Communication
- Time management
Frequently Asked Questions
A Toll Collector is responsible for managing toll booths on highways or bridges, collecting fees from motorists, and ensuring traffic flow. Key duties include issuing receipts, providing directions, and maintaining accurate records of transactions and cash. Efficient customer service is essential as they interact with drivers throughout their shift.
To become a Toll Collector, candidates typically need a high school diploma or equivalent. It is important to have strong math skills, attention to detail, and excellent customer service abilities. Some employers might prefer previous cash handling or customer-facing experience. Training for procedures, safety protocols, and company-specific rules is usually provided on the job.
The average salary for a Toll Collector varies based on location, experience, and employment type. Typically, a Toll Collector can expect to earn a moderate hourly wage, with opportunities for additional pay through overtime or shift differentials. Benefits, such as health insurance and paid time off, may also be provided by some employers.
The primary qualifications for a Toll Collector include a high school diploma or GED, basic math skills, and good interpersonal and communication abilities. Candidates should be prepared for long hours standing and have the ability to handle cash and computer transactions accurately. In some regions, background checks or a valid driver's license may also be required.
Skills required for a Toll Collector include strong numerical ability, attention to detail, and customer service proficiency. Responsibilities encompass collecting tolls, issuing change, keeping accurate transaction records, and resolving disputes. They must also ensure their surroundings are orderly and comply with safety protocols, promoting efficient traffic management.