Ticketing Executive Job Description Template
The Ticketing Executive is crucial for assisting customers with booking and managing their travel plans. This role requires excellent customer service skills, attention to detail, and an ability to work with various travel booking systems. You will be the point of contact for customers' travel needs, ensuring a smooth and enjoyable travel experience.
Responsibilities
- Handle travel booking inquiries via phone, email, or in-person
- Issue tickets for flights, trains, and other modes of transport
- Assist customers with travel-related queries and changes to their itineraries
- Provide information on travel routes, weather conditions, availability, and fares
- Maintain up-to-date knowledge of airline rules, regulations, and policies
- Manage and update customer profiles in the booking system
- Resolve booking issues and coordinate with other departments for problem-solving
- Monitor and process cancellations, refunds, and rescheduling requests
- Ensure accuracy in ticketing transactions and documentation
Qualifications
- High school diploma or equivalent; a degree in Travel and Tourism or related field is a plus
- Previous experience in a similar role within the travel industry
- Strong customer service and communication skills
- Excellent organizational and time management abilities
- Ability to work under pressure and handle complex travel itineraries
- Proficient in computer skills and travel booking systems
Skills
- Amadeus
- Sabre
- Galileo
- Microsoft Office
- CRM software
- GDS systems
- Conflict resolution
- Attention to detail
- Multilingual abilities (preferred)
Frequently Asked Questions
A Ticketing Executive is responsible for managing ticket sales for events, flights, or transport services. Their duties include booking, issuing and reissuing tickets, maintaining records, resolving customer inquiries, and providing information about potential travel routes and schedules. These professionals play a key role in ensuring a smooth ticketing process and customer satisfaction.
To become a Ticketing Executive, candidates typically need a high school diploma or equivalent, with some employers preferring a degree in travel and tourism or a related field. Proficiency with ticketing software, strong communication skills, and customer service experience are also important. On-the-job training or certification courses can enhance one's career prospects in this field.
The average salary for a Ticketing Executive can vary based on location, experience, and the type of employer. They tend to earn a competitive salary that often includes bonuses or commissions based on sales. Those working with major airlines or large event corporations might receive additional benefits such as travel discounts and health insurance.
A Ticketing Executive generally needs a high school diploma, although a bachelor’s degree in tourism or hospitality may be advantageous. Proficiency in ticketing systems like Amadeus, Galileo, or Sabre is often required. Strong customer service skills and excellent organizational abilities are essential for handling reservations and dealing with customer queries effectively.
A Ticketing Executive should possess strong communication and customer service skills, along with knowledge of booking and reservations software. Their responsibilities include issuing tickets, managing customer data, solving issues related to ticketing, and working with other departments to ensure seamless service delivery. Problem-solving skills and attention to detail are critical in this role.