Telly Caller Job Description Template
The Telly Caller is responsible for reaching out to potential customers over the phone, building relationships, addressing queries, and promoting products or services. This role involves a high degree of customer interaction, requiring strong communication and persuasive skills.
Responsibilities
- Make outbound calls to prospective customers to introduce products or services.
- Handle inbound calls and provide accurate, satisfactory answers to customer queries and concerns.
- Maintain a detailed database of customer information and call records.
- Follow up on leads and maintain regular contact to build relationships.
- Achieve daily, weekly, and monthly call and sales quotas.
- Handle customer complaints and provide appropriate solutions in a timely manner.
- Collaborate with the sales team to identify opportunities for improving customer interaction and sales processes.
- Stay updated on product, service, and market information to provide accurate details to customers.
Qualifications
- High school diploma or equivalent; bachelor’s degree preferred.
- Proven experience in a customer service or telesales role.
- Excellent verbal communication and interpersonal skills.
- Ability to handle rejection and remain patient and calm under pressure.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
Skills
- Cold Calling
- CRM Software
- Customer Service
- Sales Techniques
- Data Entry
- Problem Solving
- Active Listening
- Time Management
Frequently Asked Questions
A Telly Caller primarily handles outbound and inbound calls to potential or existing customers, providing information about products and services, addressing inquiries, and resolving issues. They might also conduct telemarketing, lead generation, and customer surveys. An effective Telly Caller listens to customer needs and provides appropriate solutions while maintaining records of conversations and promoting customer satisfaction. Their role can vary across industries, but the core objective is efficient communication and service delivery.
To become a Telly Caller, one typically needs a high school diploma or equivalent. Proficiency in languages, strong communication skills, and familiarity with CRM software are advantageous. Employers may offer on-the-job training to familiarize candidates with their specific systems and processes. Additionally, having a friendly and persuasive personality can be beneficial. Prior experience in customer service or telemarketing can enhance job prospects, although entry-level positions might also be available for those looking to start in the field.
The average salary for a Telly Caller can vary based on factors such as location, industry, and experience. Telly Callers working in larger metropolitan areas or for high-demand sectors may earn more. Entry-level positions may offer a standard hourly wage, with the potential for bonuses or commissions based on performance. Salary can increase with experience and additional responsibilities, and those in managerial roles overseeing teams of Telly Callers may earn significantly more.
Telly Callers typically need a high school diploma, though some positions may require additional certifications or degrees. Important qualifications include excellent verbal communication skills, the ability to overcome objections, and basic computer literacy. Previous experience in telecalling, customer service, or sales can be advantageous. Training for specific software or organizational procedures is often provided by employers, making adaptability and a willingness to learn key attributes for success in this role.
A Telly Caller should possess excellent communication and interpersonal skills for effective customer interaction. Responsibilities include making calls to generate leads, answering customer queries, and maintaining customer records. They need problem-solving skills to handle objections and challenges during conversations. Basic computer skills and experience with CRM software are often required. Additionally, a Telly Caller must be detail-oriented, patient, and capable of working in a fast-paced environment to ensure a high level of customer service.