Teller Caller Job Description Template
The Teller Caller acts as the primary point of contact for customers, answering their queries and processing their transactions. Ensuring a high level of customer satisfaction through prompt, courteous, and accurate service is essential. Additionally, the role entails balancing cash drawers, safeguarding customer information, and adhering to banking policies.
Responsibilities
- Handle customer inquiries and resolve issues efficiently.
- Process financial transactions such as deposits, withdrawals, and transfers.
- Maintain and balance cash drawers regularly.
- Provide information on bank products and services.
- Ensure compliance with banking policies and procedures.
- Safeguard customer information by following privacy policies.
- Assist customers with opening and closing accounts.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or banking is advantageous.
- Strong communication and interpersonal skills.
- Ability to handle cash transactions accurately.
- Good problem-solving skills and attention to detail.
Skills
- Customer Service
- Cash Handling
- Basic Math
- Communication
- Problem-Solving
- Data Entry
- Banking Software
Frequently Asked Questions
A Teller Caller, commonly known as a bank teller, is responsible for handling routine financial transactions at banks. This includes processing deposits, withdrawals, and check-cashing transactions. They ensure customer inquiries are addressed, accounts are updated, and that all operations are conducted following banking protocols and regulations.
Becoming a Teller Caller typically requires a high school diploma or GED. While a degree is not mandatory, knowledge in finance or business can be advantageous. It's beneficial to possess strong math skills, attention to detail, and customer service experience. Many banks offer on-the-job training to familiarize new employees with banking software and procedures.
The average salary for a Teller Caller varies based on location, the bank's size, and experience. However, entry-level positions typically offer competitive hourly wages. Compensation may include benefits such as health insurance, retirement plans, and potential bonuses, contributing to overall earnings.
Qualifications for a Teller Caller include a high school diploma or equivalent. Strong numerical skills and proficiency in handling cash transactions are essential. Customer service skills are crucial to manage client inquiries efficiently. Some banks might require experience in a similar role or basic knowledge of banking operations and software.
A Teller Caller must have excellent communication and problem-solving skills to assist customers effectively. Responsibilities include accurately conducting cash and check transactions, maintaining cash drawers, and identifying fraudulent activities. Organizational skills and attention to detail are necessary to ensure compliance with banking regulations.