Telecalling-BPO Job Description Template
As a Telecalling-BPO Specialist, you will be the voice of our company, engaging with customers over the phone to provide exceptional service. You will be responsible for handling a high volume of calls, resolving customer issues, and upselling products when appropriate. Your role is critical in maintaining good customer relationships and ensuring customer satisfaction.
Responsibilities
- Handle inbound and outbound calls professionally.
- Address customer inquiries and provide accurate information.
- Resolve customer complaints and issues promptly.
- Maintain customer records by updating account information.
- Promote and upsell products or services to customers.
- Meet daily, weekly, and monthly call and sales targets.
- Collaborate with team members to improve customer experience.
- Follow communication scripts and guidelines.
Qualifications
- High school diploma or equivalent.
- Previous experience in a BPO or customer service role preferred.
- Strong verbal communication skills.
- Ability to work in a fast-paced and dynamic environment.
- Customer-focused attitude with persuasive abilities.
- Good listening skills and attention to detail.
Skills
- Effective Communication
- Active Listening
- Customer Relationship Management (CRM)
- Problem-Solving
- Time Management
- Sales Techniques
- Multitasking
- Basic Computer Skills
Frequently Asked Questions
A Telecalling-BPO agent is responsible for handling inbound and outbound calls to customers for various purposes such as customer service support, product inquiries, telemarketing, and sales. They ensure customer satisfaction by resolving issues, providing information, and maintaining accurate records of interactions. Their role often includes meeting sales targets and upselling products or services.
To become a successful Telecalling-BPO professional, one should possess excellent communication and interpersonal skills, patience, and the ability to handle customer queries effectively. Familiarity with CRM systems, strong listening skills, and resilience under pressure can greatly enhance performance. Pursuing relevant training in customer service or telemarketing can also provide a competitive edge.
The average salary for a Telecalling-BPO agent varies based on location, experience, and company size. Generally, entry-level positions may receive a basic package, while experienced agents can earn significantly more through performance incentives and bonuses. Additionally, night shift allowances and performance-based perks can add substantial value to the total compensation.
Typically, a telecalling-BPO role requires a high school diploma or equivalent educational qualification. Strong command of the language in which communication occurs is essential. No formal degree is mandatory, but certifications in customer service or call center operations are advantageous. Many companies provide on-the-job training for specific processes and systems.
A Telecalling-BPO agent is expected to have excellent verbal communication skills, empathy, and the ability to multitask. Responsibilities include managing customer interactions, addressing concerns, executing telemarketing strategies, and updating CRM data accurately. Proficiency in problem-solving and maintaining a positive attitude during calls is crucial. Familiarity with technology platforms specific to call center operations can also be beneficial.