Telecalling Support Job Description Template
As a Telecalling Support, you will play a crucial role in enhancing customer satisfaction by handling inbound and outbound calls. You will address customer inquiries, resolve issues, and provide detailed information about our products and services, ensuring a positive customer experience.
Responsibilities
- Handle outbound and inbound calls to assist customers with inquiries and issues.
- Provide accurate information about products and services.
- Resolve customer complaints and escalate issues as necessary.
- Maintain detailed and accurate records of customer interactions.
- Follow communication scripts and guidelines for handling different scenarios.
- Meet performance targets for call handling, quality, and customer satisfaction.
- Stay updated with product knowledge and changes in service offerings.
Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or telecalling role is preferred.
- Strong communication and interpersonal skills.
- Ability to manage stressful situations professionally.
- Good problem-solving abilities.
- Basic computer skills including proficiency in Microsoft Office.
Skills
- Excellent communication skills
- Customer relationship management (CRM) software
- Time management
- Problem-solving
- Data entry
- Microsoft Office
- Team collaboration
Frequently Asked Questions
A Telecalling Support role involves handling inbound and outbound calls to assist customers with their queries, provide information about products or services, and resolve issues. The telecaller aims to maintain customer satisfaction through effective communication and problem-solving skills. They may also be responsible for recording details of calls and follow-up actions.
To become a successful Telecalling Support professional, one should have excellent communication skills, patience, and the ability to handle stressful situations calmly. A high school diploma is typically required, although some employers may prefer candidates with prior customer service experience. Continuous learning about the products or services offered can enhance performance.
The average salary for a Telecalling Support position varies based on location, experience, and company size. Generally, entry-level telecalling positions offer a competitive salary with opportunities for bonuses and commissions based on performance. Experienced professionals may earn more, reflecting their skills and contribution to customer service excellence.
Qualifications for a Telecalling Support job typically include a high school diploma or equivalent. Strong communication skills, basic computer knowledge, and proficiency in languages relevant to the customer base are often required. Some employers may prefer candidates with previous experience in customer service or telemarketing roles.
Essential skills for a Telecalling Support role include excellent verbal communication, active listening, problem-solving, and customer service skills. A telecaller should also be familiar with CRM software and capable of multitasking. Patience and empathy are crucial for understanding customer needs and providing appropriate assistance.