Responsibilities
- Make outbound calls to potential and existing customers
- Answer inbound calls and address customer inquiries
- Provide detailed information about our products and services
- Update customer information in the database accurately
- Follow up on leads and convert them into sales
- Maintain a high level of product knowledge to handle questions effectively
- Meet daily, weekly, and monthly call and conversion targets
- Handle customer complaints and provide appropriate solutions
- Work closely with the sales and marketing teams to align goals
Qualifications
- High school diploma or equivalent
- Previous experience in telecalling or customer service is preferred
- Excellent verbal communication skills in English and Tamil
- Strong customer service orientation
- Ability to handle rejections and remain professional
- Good listening skills and attention to detail
- Basic computer skills and familiarity with call center systems
- Ability to work in a fast-paced environment
- Flexible to work in shifts if required
Skills
- Communication
- Customer Service
- Telecalling
- CRM Software
- Product Knowledge
- Problem-Solving
- Multitasking
- Time Management
- Teamwork
Frequently Asked Questions
A Telecalling job in Chennai (Thiruvanmiyur) involves interacting with potential or existing customers over the phone to provide information about products or services, obtain details for sales follow-up, and handle customer queries. The job requires excellent communication skills, patience, and the ability to resolve issues effectively. It's an entry-level position that plays a crucial role in sales and customer service.
To become a successful Telecaller in Thiruvanmiyur, Chennai, one should possess strong communication and listening skills, have a good command of languages such as English and Tamil, and be familiar with basic computer operations. Attending relevant training for sales techniques and customer service can enhance effectiveness. Additionally, gaining experience in similar roles can provide practical knowledge and improve problem-solving abilities.
The average salary for a Telecalling role in Thiruvanmiyur, Chennai can vary depending on the employer, the candidate's experience, and skills. Typically, telecallers can expect to earn a competitive salary that includes performance bonuses or incentives based on sales targets achieved. Entry-level positions might earn less, while experienced telecallers can command higher pay.
For a Telecalling job in Chennai (Thiruvanmiyur), candidates generally need a minimum qualification of a high school diploma or equivalent. Some employers may prefer candidates with a bachelor's degree, particularly for advanced roles. Strong verbal communication skills and proficiency in using computers are essential. Previous experience in sales or customer service is a plus.
A successful Telecaller in Thiruvanmiyur, Chennai requires excellent verbal communication skills, persuasive abilities, and the patience to handle customer inquiries. Responsibilities include making outbound calls, providing information to customers, maintaining records of customer interactions, and achieving sales targets. Organizational skills and adaptability are crucial for managing multiple tasks efficiently.