Telecaller for Educational Counselling Job Description Template
As a Telecaller for Educational Counselling, you will be the first point of contact for potential students. Your role is to provide them with comprehensive information about our educational programs and assist them through the application process. You will need to engage with prospects, answer their queries, and help them make informed decisions regarding their education.
Responsibilities
- Make outbound calls to prospective students to introduce educational programs.
- Answer inbound queries related to courses, fees, and enrollment procedures.
- Maintain a detailed record of calls and follow-ups in the CRM system.
- Provide accurate information to help students make informed enrollment decisions.
- Work closely with the admissions team to streamline the enrollment process.
- Stay updated on the latest educational programs and offerings.
- Conduct follow-up calls to ensure prospective students have all necessary information.
Qualifications
- High school diploma or equivalent; a degree in communication or related field is a plus.
- Previous experience in a telecalling or customer service role, preferably in the education sector.
- Excellent verbal communication skills in English; additional languages are a plus.
- Ability to handle a high volume of calls efficiently.
- Strong interpersonal skills and the ability to build rapport with potential students.
Skills
- CRM software
- Microsoft Office
- Telecommunication
- Customer service
- Active listening
- Detail-oriented
- Time management
Frequently Asked Questions
A Telecaller for Educational Counselling plays a crucial role in connecting educational institutions with prospective students. They engage in phone-based communication to inform and counsel students about various courses, admission processes, and educational opportunities. Telecallers help build relationships and guide students to make informed decisions on their educational paths.
To become a Telecaller in Educational Counselling, one typically needs a high school diploma or equivalent. Strong communication skills, proficiency in local languages, and a good understanding of the educational sector are essential. Some positions may require prior experience in customer service or telemarketing. Relevant training can enhance prospects in this field.
The average salary for a Telecaller in Educational Counselling varies based on factors such as location, experience, and the employing institution. Generally, entry-level positions offer a competitive pay with opportunities for bonuses and commissions based on performance and targets achieved, which can increase overall earnings.
Qualifications for a Telecaller in Educational Counselling typically include a high school diploma. In addition to academic credentials, excellent verbal communication, empathetic listening, and persuasive skills are vital. Familiarity with the educational landscape and a positive attitude towards helping students are also crucial for success in this role.
A Telecaller for Educational Counselling must have strong interpersonal and communication skills, the ability to handle inquiries efficiently, and the knack for building rapport with students. Responsibilities include making outbound calls, providing detailed course information, following up on inquiries, and maintaining accurate call records to ensure effective counselling.