Telecaller (Female) For Finance Company in Gurgaon Job Description Template
We are seeking a dedicated Telecaller (Female) to join our finance company based in Gurgaon. The chosen candidate will be responsible for managing inbound and outbound calls, addressing customer queries, and fostering strong customer relationships. Your role is crucial in ensuring the highest level of customer satisfaction for our financial products and services.
Responsibilities
- Handle inbound and outbound calls from customers.
- Assist customers with their financial queries and concerns.
- Provide detailed information about financial products and services.
- Maintain and update customer records accurately.
- Respond to customer complaints and resolve issues promptly.
- Achieve weekly and monthly call and sales targets.
- Follow up with customers for feedback and additional services.
- Collaborate with team members to improve customer experience.
Qualifications
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience as a telecaller or in a similar customer service role.
- Excellent communication and interpersonal skills.
- Ability to handle high volume of calls efficiently.
- Customer-centric attitude with a positive and professional demeanor.
- Strong understanding of financial products and services.
- Proficiency in relevant computer applications and databases.
Skills
- Communication
- Customer Service
- Problem-Solving
- Multitasking
- Microsoft Office
- CRM Software
- Time Management
- Active Listening
Frequently Asked Questions
A Telecaller in a finance company is responsible for making outbound calls to potential clients to inform them about financial products and services such as loans and insurance. The role involves answering queries, guiding customers through application processes, and maintaining call records. It's crucial for telecallers to have excellent communication skills and a thorough understanding of financial products.
To become a Telecaller for a finance company in Gurgaon, a candidate typically needs a minimum qualification of a high school diploma. Experience in customer service or sales, especially in a financial context, is advantageous. Employers often look for strong communication skills, proficiency in regional and English languages, and basic computer knowledge. Candidates may apply through job portals, company websites, or recruitment agencies.
The average salary for a Telecaller in a Finance Company in Gurgaon can vary based on factors such as experience, company size, and specific job responsibilities. Generally, entry-level positions offer competitive salaries with potential performance-based incentives or commissions. Experienced telecallers in finance may earn higher salaries as they advance in their career within the company.
For a Telecaller role in a finance company in Gurgaon, a high school diploma is generally required, though a bachelor's degree in any field can enhance prospects. Knowledge of finance products, excellent verbal communication skills, and customer handling expertise are essential. Additional training or certifications in sales or communication techniques can provide a competitive edge.
A successful Telecaller in a finance company must possess strong communication and interpersonal skills. Responsibilities include making outbound calls, understanding client needs, explaining financial products, and achieving sales targets. Skills such as active listening, problem-solving abilities, and familiarity with CRM software enhance call efficiency and customer satisfaction. Adaptability and patience are also key in handling diverse customer interactions.