Telecaller Executive Job Description Template
The Telecaller Executive is responsible for managing and responding to incoming and outgoing customer calls. The role involves providing product information, resolving queries, and promoting products or services to potential customers. The ideal candidate should have excellent communication skills, a customer-friendly approach, and the ability to handle high call volumes efficiently.
Responsibilities
- Manage incoming and outgoing calls
- Provide accurate and comprehensive information about products and services
- Resolve customer queries and complaints
- Record customer information and update databases
- Upsell and cross-sell products or services when applicable
- Follow communication scripts and handle different topics
- Meet daily and monthly call targets
- Maintain a positive, empathetic, and professional attitude toward customers
Qualifications
- High school diploma or equivalent; a degree is a plus
- Proven experience as a telecaller or in a similar role
- Proficient in relevant computer applications
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
Skills
- Customer service
- Telemarketing
- CRM software
- Communication
- Active listening
- Problem-solving
- MS Office
- Sales techniques
Frequently Asked Questions
A Telecaller Executive is responsible for managing outbound and inbound calls to customers or clients, answering their inquiries, providing detailed product or service information, and addressing any issues or concerns. They also generate sales leads, follow up on potential sales prospects, document customer interactions, and contribute to achieving team targets. Telecallers often work closely with sales and customer service teams, ensuring seamless communication and customer satisfaction.
To become a Telecaller Executive, candidates typically need a high school diploma or equivalent educational qualification. Strong communication and interpersonal skills, proficiency in the relevant language, and basic computer knowledge are essential. Experience in customer service or sales roles is advantageous. On-the-job training is often provided to help new hires understand specific company products and services, phone systems, and call scripts.
The average salary for a Telecaller Executive varies depending on the industry, location, and level of experience. Typically, entry-level positions may receive a modest base salary with the potential for bonuses or commissions based on performance. Salary progression is possible with roles in larger companies, specializing in specific industries, or gaining significant experience, which may lead to supervisory or managerial positions.
While a high school diploma or equivalent is a common requirement for Telecaller Executives, employers generally look for candidates with strong verbal communication skills, active listening abilities, and proficiency in using customer relationship management (CRM) software. Basic computer skills, the ability to handle challenging situations with professionalism, and the aptitude to learn company-specific sales scripts and product details are also crucial.
A Telecaller Executive should possess excellent communication skills, an ability to engage customers effectively over the phone, and strong persuasive abilities to market products or services. Responsibilities include managing calls, maintaining customer databases, handling complaints, and achieving sales or communication targets. Being detail-oriented, resilient, and having multitasking capabilities are key traits for success in this role.