Telecaller Executive Job Description Template
As a Telecaller Executive, you will be the first point of contact for our customers. Your primary responsibility is to handle customer inquiries, provide product/service information, and offer solutions to their problems. You will also be expected to make outbound calls to potential clients to generate leads and achieve sales targets.
Responsibilities
- Handle inbound and outbound calls to customers
- Respond to customer inquiries and provide accurate information
- Document customer interactions in the company database
- Follow up on customer calls to ensure resolution
- Generate leads through outbound calls
- Meet or exceed daily, weekly, and monthly call targets
- Assist in sales by promoting products/services
- Maintain confidentiality of customer information
- Work effectively with the team to meet organizational goals
Qualifications
- High school diploma or equivalent
- Experience in telecalling or similar customer service roles
- Excellent verbal communication skills
- Ability to handle high call volumes
- Customer-oriented attitude
- Basic computer skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
Skills
- Microsoft Office
- CRM software
- Effective communication
- Active listening
- Time management
- Customer relationship management
- Sales techniques
- Typing speed and accuracy
- Multitasking
Frequently Asked Questions
A Telecaller Executive primarily engages with potential and existing customers over the phone to promote products, provide information, and resolve queries. Their role includes making outbound calls, maintaining customer databases, and achieving sales targets. Effective communication and persuasion skills are essential for success in this role.
To become a Telecaller Executive, candidates typically need a high school diploma or equivalent. Strong communication skills and basic computer literacy are important. Prior experience in customer service or sales can be advantageous. Training in relevant software and understanding the company's products enhances the ability to succeed in this role.
The average salary for a Telecaller Executive varies based on location, industry, and experience. Employees may receive a base salary plus performance incentives or commissions. Generally, salaries are competitive within the customer service and sales sectors, and growth opportunities often include performance bonuses.
A Telecaller Executive generally requires a high school diploma. Key qualifications include strong verbal communication skills, excellent phone etiquette, and proficiency in relevant customer relationship management (CRM) software. Experience in similar roles like customer service or sales is beneficial for job readiness.
Essential skills for a Telecaller Executive include active listening, clear communication, and the ability to handle rejection professionally. Responsibilities entail making outbound calls, engaging clients with confidence, managing feedback, and maintaining detailed call records. The role requires persistence, patience, and the ability to meet sales goals.