Tele Counselor Internship Job Description Template
As a Tele Counselor Intern, you will be responsible for providing support and counseling services to our clients over the phone. You will assist in addressing their concerns, providing information, and guiding them through various processes. This role offers a great opportunity to develop communication, interpersonal, and counseling skills in a professional setting.
Responsibilities
- Handle inbound and outbound calls to assist clients.
- Provide accurate information and guidance to clients.
- Address and resolve client concerns or issues.
- Maintain detailed records of client interactions.
- Follow up with clients to ensure satisfaction.
- Collaborate with team members to improve service quality.
Qualifications
- Currently pursuing a degree in Psychology, Counseling, Social Work, or related field.
- Strong verbal and written communication skills.
- Active listening skills with the ability to empathize.
- Ability to handle sensitive information confidentially.
- Positive attitude and willingness to learn.
Skills
- Customer Service
- Counseling
- Communication
- Active Listening
- Problem Solving
- Record Keeping
- Phone Etiquette
Frequently Asked Questions
A Tele Counselor Intern assists with providing guidance and support to clients via phone or digital communications. They play a crucial role in helping clients navigate their challenges by listening actively, offering practical advice, and connecting them to appropriate resources. This internship typically involves learning about counseling techniques, understanding client management systems, and supporting senior counselors in preparing client reports.
To become a Tele Counselor Intern, candidates usually need to be enrolled in a psychology or social work program. Many internships require applicants to possess strong communication and empathetic listening skills. Interested candidates should seek opportunities through university career centers, online job platforms, or applying directly to counseling firms offering internships. Building foundational skills in empathy and communication boosts candidacy.
The average salary for a Tele Counselor Intern can vary based on location, company, and educational institution. Typically, most internships offer a stipend or hourly wage rather than a full salary. Compensation may also include academic credit, professional development opportunities, and access to industry networks. Candidates should research specific organizations for detailed compensation packages.
To qualify for a Tele Counselor Internship, candidates often need to be enrolled in a degree program related to counseling, psychology, or social work. Some internships may require foundational coursework in mental health or social services. Additionally, candidates should possess strong interpersonal skills, basic knowledge of communication technology, and the ability to maintain confidentiality.
A successful Tele Counselor Intern needs a blend of soft and technical skills such as active listening, empathy, and effective communication. Responsibilities include managing client interactions under supervision, gathering client history, maintaining detailed records, and assisting in developing counseling strategies. Familiarity with counseling software and ethical guidelines is also essential for this role.