Tele Collection - Team Leader - Personal Loans Job Description Template
The Tele Collection - Team Leader - Personal Loans will manage a team of collection agents dedicated to recovering outstanding personal loan amounts. This role includes setting targets, monitoring performance, providing coaching, and ensuring compliance with regulatory requirements. The ideal candidate will have strong leadership skills and a background in collections or financial services.
Responsibilities
- Supervise and lead a team of tele collection agents to meet collection targets.
- Develop and implement effective collection strategies.
- Monitor daily operations and provide performance feedback to team members.
- Ensure compliance with company policies and relevant regulations.
- Address escalated collection issues and negotiate payment solutions.
- Train and mentor new hires and junior staff in collection techniques.
- Prepare and present regular performance reports to senior management.
- Maintain accurate and up-to-date collection records.
Qualifications
- Bachelor's degree in finance, business, or a related field.
- Minimum of 3 years of experience in collections or financial services.
- At least 1 year of experience in a supervisory or team leader role.
- Proven track record of meeting or exceeding collection targets.
- Strong knowledge of collection practices and legal regulations.
Skills
- Leadership
- Communication
- Negotiation
- Problem-solving
- Time management
- Microsoft Excel
- Database management
- Debt collection software
Frequently Asked Questions
A Tele Collection Team Leader for Personal Loans is responsible for overseeing the tele-calling team to ensure efficient loan recovery. This includes setting targets, monitoring call performance, providing training, and maintaining customer relationships. The leader coordinates with the collections department, analyzes data for strategizing recovery techniques, and ensures compliance with legal protocols and company policies.
To become a Tele Collection Team Leader for Personal Loans, candidates typically need a bachelor’s degree in finance, business administration, or a related field. Additionally, experience in loan collections, strong leadership skills, and proficiency in communication are essential. Previous experience in team management within finance can significantly enhance prospects for this role.
The average salary for a Tele Collection Team Leader in Personal Loans varies by region, company size, and industry experience. However, it is generally competitive and can include additional incentives based on performance. Salary progression typically reflects the individual's experience, performance, and ability to achieve collection goals effectively.
A Tele Collection Team Leader for Personal Loans usually requires a bachelor's degree in business, finance, or a related discipline. Experience in loan recovery processes, team leadership abilities, and excellent negotiation skills are critical qualifications. Familiarity with debt collection laws and use of CRM software is also beneficial in this role.
A successful Tele Collection Team Leader for Personal Loans needs strong leadership, communication, and analytical skills to manage a team effectively. Responsibilities include setting recovery strategies, monitoring team performance, and maintaining high customer relationship standards. They should also handle escalated cases and provide training for process improvements.