Tele Collection Specialist Job Description Template
The Tele Collection Specialist will manage outbound and inbound client calls to secure payments on overdue accounts. This role is crucial in ensuring timely collection of receivables and maintaining good customer relations by using effective communication and negotiation strategies.
Responsibilities
- Contact customers to collect outstanding payments.
- Negotiate payment arrangements and schedules with customers.
- Resolve billing issues and reconcile accounts.
- Maintain accurate records of communications and transactions.
- Meet or exceed collection targets and objectives.
- Escalate unresolved issues to appropriate departments.
- Adhere to all compliance guidelines and regulatory requirements.
Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience as a collection specialist or similar role.
- Strong knowledge of collection techniques and practices.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and meet deadlines.
- Familiarity with billing and accounting procedures.
- Proficiency in MS Office and collection systems.
Skills
- Debt Collection
- Communication
- Negotiation
- Account Reconciliation
- Customer Service
- Problem-Solving
- MS Office
- Collection Software
Frequently Asked Questions
A Tele Collection Specialist is responsible for contacting individuals or businesses to collect overdue payments on behalf of a company. They engage with customers via phone to negotiate repayment plans, resolve disputes, and maintain accurate records of all interactions. Their goal is to recover debts while maintaining a positive customer relationship.
To become a Tele Collection Specialist, candidates generally need a high school diploma or equivalent, though some employers prefer a degree in finance or related fields. Essential skills include strong communication, negotiation, and problem-solving abilities. Experience in customer service or collections is advantageous. Training is often provided on the job.
The average salary for a Tele Collection Specialist varies depending on factors like experience, location, and company size. Compensation often includes a base salary plus performance-based bonuses or commissions. While exact figures can vary, specialists can earn a competitive wage in the financial services industry.
Qualifications for a Tele Collection Specialist typically include a high school diploma or equivalent. Some employers may require prior experience in collections, customer service, or a related field. Key qualifications also include excellent communication, negotiation skills, and proficiency with relevant software and CRM systems.
Successful Tele Collection Specialists possess strong communication and negotiation skills, enabling them to effectively handle difficult conversations and negotiate payment plans. Responsibilities include maintaining accurate records, adhering to regulations, and achieving collection targets. Attention to detail and problem-solving capabilities are also crucial.