Tele Collection - PL - On Payroll - Bangalore Job Description Template
As a Tele Collection Specialist in Bangalore, you will be an integral part of our customer service team, managing and collecting overdue payments while ensuring a positive customer experience. You will be responsible for handling customer queries, negotiating payment plans, and meeting monthly collection targets.
Responsibilities
- Contact customers to collect overdue payments via phone.
- Negotiate and establish repayment plans.
- Maintain accurate records of customer interactions and payment statuses.
- Answer customer queries related to billing and payments.
- Ensure compliance with company policies and legal regulations.
- Work towards achieving monthly collection targets.
- Identify and escalate potential risk accounts to management.
Qualifications
- High school diploma or equivalent; a degree is a plus.
- Proven experience in tele collections or customer service roles.
- Excellent verbal communication and negotiation skills.
- Ability to handle stressful situations calmly and professionally.
- Strong organizational and time-management skills.
- Basic knowledge of billing and payment processes.
- Familiarity with CRM and telephony systems is preferred.
Skills
- Communication
- Negotiation
- Customer Service
- Time Management
- Problem-Solving
- Data entry
- CRM Software
Frequently Asked Questions
A Tele Collection Specialist in Personal Loans on Payroll in Bangalore is responsible for reaching out to customers to collect overdue payments on personal loans. This role involves maintaining records of customer communication, setting up payment plans, and ensuring compliance with company policies and regulations. Effective communication and negotiation skills are essential for this role.
To become a Tele Collection Specialist for Personal Loans on Payroll in Bangalore, candidates typically need a bachelor's degree in finance, business, or a related field. Prior experience in debt collection or customer service can be advantageous. Strong communication skills, proficiency in local languages, and a good grasp of financial principles are essential for success in this role.
The average salary for a Tele Collection Specialist in Bangalore can vary based on experience, educational background, and the hiring organization. Typically, entry-level positions may offer a lower salary range, while those with extensive experience and expertise in personal loan collections may command a higher salary. Additionally, performance incentives could enhance overall compensation.
A Tele Collection Specialist in Personal Loans in Bangalore generally requires a bachelor's degree in a relevant field such as finance, accounting, or business administration. Prior experience in collections or customer service roles is highly valued. Additionally, strong negotiation, communication skills, and knowledge of financial regulations relevant to loan recoveries are crucial qualifications.
A Tele Collection Specialist for Personal Loans on Payroll in Bangalore should possess excellent communication and interpersonal skills to effectively engage with customers and resolve payment issues. Key responsibilities include managing customer accounts, setting repayment plans, and maintaining accurate records. Problem-solving abilities and resilience in handling difficult situations are also essential.