Tele Collection - Personal Loans - On Payroll - Mumbai Job Description Template
The Tele Collection role is focused on effectively managing the collection process for personal loans via telecommunication. Based in Mumbai and on payroll, this position ensures timely loan repayments, addresses customer queries, and handles delinquent loans while maintaining a high level of customer service.
Responsibilities
- Initiate calls to customers with overdue personal loan repayments.
- Negotiate repayment plans and terms with the customers.
- Update account information and payment status in the system.
- Address and resolve customer queries and concerns regarding their loans.
- Maintain records of all communication and actions taken.
- Coordinate with the finance department to reflect payments accurately.
- Ensure compliance with regulatory standards and company policies.
- Provide regular feedback and reports on collection activities.
Qualifications
- Bachelor’s degree in Finance, Business Administration, or a related field.
- Minimum of 1-2 years experience in loan collections or customer service.
- Strong communication and interpersonal skills.
- Ability to handle high-pressure situations calmly and efficiently.
- Excellent negotiation skills.
- Detail-oriented with good organizational skills.
- Familiarity with financial regulations and compliance.
Skills
- CRM software
- Microsoft Office
- Debt Collection Strategies
- Negotiation
- Financial Acumen
- Communication
- Problem-solving
Frequently Asked Questions
A Tele Collection role for personal loans involves contacting borrowers to remind them of their loan payments, negotiating repayment plans, and updating records. The role primarily requires excellent communication skills, patience, and a strong understanding of financial services.
To become a Tele Collection Specialist in Mumbai, candidates typically need a high school diploma or an equivalent qualification. Experience in customer service or collections, particularly within the finance sector, is preferred. Strong communication and negotiation skills are essential.
The average salary for a Tele Collection Specialist in Mumbai varies depending on experience and the employing company. Typically, it includes a base salary plus performance bonuses. Salary can also depend on additional benefits or incentives offered by the employer.
Candidates for a Tele Collection - Personal Loans position generally require a high school diploma or equivalent. Prior experience in collections or customer service is advantageous. Employers value communication prowess, negotiation skills, and a comprehensive understanding of loan services.
A Tele Collection Specialist must possess strong communication and negotiation skills, empathy, and the ability to handle difficult conversations. Responsibilities include contacting borrowers, negotiating repayment plans, and maintaining accurate records of communication and payment statuses.