Responsibilities
- Make outbound calls to potential or existing customers.
- Promote products and services to customers during phone calls.
- Respond to customer queries and provide information as needed.
- Maintain and update customer database with accurate information.
- Achieve daily and monthly call and conversion targets.
- Follow communication scripts when handling different topics.
- Identify customer needs and suggest appropriate products/services.
- Document all call information according to standard operating procedures.
Qualifications
- High school diploma or equivalent.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal communication skills.
- Ability to handle stressful situations and remain calm under pressure.
- Strong sales and negotiation skills.
- Detail-oriented and organized.
Skills
- Telephone etiquette
- CRM software
- Sales
- Customer service
- Communication
- Problem-solving
- Data entry
- Active listening
Frequently Asked Questions
A Tele Caller is responsible for handling a variety of telephonic customer interactions, including sales, customer service, and support. Their duties often involve contacting leads, following up with clients, and providing information about products or services. They work towards achieving sales targets, handling customer queries efficiently, and maintaining detailed records of interactions.
To become a successful Tele Caller, one should focus on developing strong communication skills, both verbal and written. A Tele Caller must be persuasive and possess the ability to build rapport with customers. It is also crucial to have good listening skills to understand customer needs, coupled with basic computer literacy to manage data records effectively.
The average salary for a Tele Caller varies based on factors such as geographical location, experience, and the employer. Typically, a Tele Caller earns a competitive base wage, often supplemented by performance-based incentives or bonuses. In some regions, experienced professionals might earn more due to bonuses or commissions on sales.
Generally, a Tele Caller position requires at least a high school diploma, although some employers may prefer candidates with a bachelor's degree. More importantly, candidates should have excellent communication skills, a persuasive attitude, and basic proficiency in computer applications. Previous experience in a customer-facing role can be advantageous.
Essential skills for a Tele Caller include strong communication and interpersonal skills, persuasive abilities, patience, and resilience. Responsibilities involve calling potential or existing customers to inform them about products or services, answering inquiries, resolving customer problems, maintaining updated records of calls, and striving to meet company sales targets.