Tele Caller (Malayalam) Job Description Template
The Tele Caller (Malayalam) is responsible for contacting potential customers via phone calls, managing customer queries, and promoting products or services. This role requires excellent communication skills in Malayalam and a strong ability to persuade and build rapport with clients.
Responsibilities
- Make outbound calls to potential customers.
- Handle customer inquiries and resolve issues promptly.
- Update customer information in the database.
- Promote products and services effectively.
- Achieve targeted sales and performance metrics.
- Maintain a positive customer experience.
- Follow up on customer interactions where necessary.
Qualifications
- High school diploma or equivalent.
- Proficiency in Malayalam language (both spoken and written).
- Previous experience in telecalling or customer service is preferred.
- Ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong persuasive and negotiation skills.
- Basic computer knowledge and data entry skills.
Skills
- Fluent Malayalam
- Customer Service
- Sales Techniques
- Data Entry
- Communication
- Time Management
- CRM Software
Frequently Asked Questions
A Tele Caller (Malayalam) is responsible for making phone calls to potential or existing customers to introduce products, services, or offers in the Malayalam language. They engage with customers, resolve queries, and provide information while maintaining a professional and courteous demeanor. Their role often includes updating databases with client information and feedback.
To become a successful Tele Caller (Malayalam), one should have excellent communication skills in Malayalam, a persuasive speaking ability, patience, and good listening skills. It's beneficial to undergo customer service training, develop knowledge about the company's products or services, and gain proficiency in using CRM software to manage customer interactions effectively.
The average salary for a Tele Caller (Malayalam) varies based on experience, location, and the company's industry. Typically, it includes a base salary along with performance-based incentives or commissions. Salary packages often reflect the tele caller's ability to meet or exceed sales targets and may also offer benefits such as bonuses or health insurance.
Qualifications for a Tele Caller (Malayalam) position generally include a high school diploma or equivalent. Proficiency in Malayalam is essential, and prior experience in customer service, sales, or telemarketing is advantageous. Employers may prefer candidates with basic computer skills, especially in CRM software, and a demonstrable track record in sales or customer engagement.
Key skills for a Tele Caller (Malayalam) include fluency in spoken Malayalam, excellent verbal communication, and active listening abilities. They must be adept at building rapport with customers over the phone, managing time efficiently, and handling rejection gracefully. Responsibilities involve making outbound calls, recording customer interactions, and achieving set sales or engagement targets.