Tele-caller Intern Job Description Template
As a Tele-caller Intern, you will be responsible for making outbound calls to potential and existing customers. Your primary goal is to gather customer feedback, provide information about our services, and support the lead generation process. This role is ideal for individuals looking to develop their communication skills and gain experience in customer service.
Responsibilities
- Make outbound calls to customers to gather feedback and understand their needs
- Provide customers with information about our products and services
- Support the lead generation process by identifying and qualifying potential leads
- Maintain accurate records of customer interactions and feedback
- Work closely with the customer service and sales teams
- Handle customer inquiries and resolve issues in a timely manner
- Achieve daily and weekly call targets
Qualifications
- Currently pursuing a degree in any field or recent graduate
- Strong verbal communication skills
- Ability to handle high volumes of calls
- Customer-focused and proactive
- Basic understanding of customer service principles
- Ability to work in a fast-paced environment
Skills
- Communication skills
- Customer service
- Microsoft Office Suite
- Data entry
- CRM tools
- Time management
- Problem-solving
Frequently Asked Questions
A Tele-caller Intern primarily handles inbound and outbound calls to potential and existing customers. They assist in customer inquiries, promote products or services, and gather client feedback. Their role supports marketing and sales by establishing initial contact, often handling data entry and documentation tasks to maintain customer records efficiently.
To become a Tele-caller Intern, candidates typically need a high school diploma or are currently enrolled in a related degree program. Strong communication skills are essential, alongside basic computer proficiency. Aspiring interns can apply directly to companies or through internship platforms, and soft skills like persuasion and active listening are highly valued.
The average salary for a Tele-caller Intern varies based on location, company, and experience level. While the position is often entry-level, many interns may receive a stipend. This role provides a valuable opportunity for gaining real-world experience in customer service and sales environments, which is often a stepping stone to higher earnings.
Qualifications for a Tele-caller Intern commonly include effective verbal communication skills, patience, and a customer-oriented mindset. Although formal qualifications are minimal, familiarity with CRM software and sales principles can be advantageous. Enthusiasm for learning and adapting to new communication technologies is also beneficial.
A Tele-caller Intern must possess strong interpersonal skills to engage customers over the phone positively. They are responsible for making calls, providing information about products, addressing queries, and supporting lead generation efforts. Active listening, problem-solving abilities, and resilience under pressure are critical skills for success in this role.