Tele Caller - Academic Counsellor Job Description Template
As a Tele Caller - Academic Counsellor, you will be the first point of contact for potential students. You will engage with them via phone calls, provide detailed information about various academic programs, and assist in the enrollment process. Your role is crucial in driving admissions while ensuring a high level of customer satisfaction.
Responsibilities
- Make outbound calls to prospective students.
- Provide detailed information on academic programs and courses.
- Counsel students on their career options based on their interests and qualifications.
- Assist students with the enrollment process and documentation.
- Follow up with leads to ensure completion of enrollment.
- Maintain and update the database of student interactions.
- Achieve weekly and monthly targets for student enrollments.
- Stay updated with academic program offerings and industry trends.
Qualifications
- Bachelor's degree in any discipline; education-related field is a plus.
- Proven experience as a tele caller or similar customer service role.
- Strong communication and interpersonal skills.
- Ability to handle rejection and remain calm under pressure.
- Attentive to details and well-organized.
- Goal-oriented and capable of meeting admissions targets.
Skills
- Excellent verbal and written communication
- Customer service
- Sales
- CRM software
- Time management
- Problem-solving
- Negotiation
Frequently Asked Questions
A Tele Caller - Academic Counsellor primarily engages with students and parents via phone to provide information about educational programs and courses. They help in understanding the student's academic needs and assist in enrolling them in suitable courses, ensuring they receive adequate guidance throughout the process.
To become a successful Tele Caller - Academic Counsellor, one should possess excellent communication skills, interpersonal abilities, and a thorough understanding of the academic courses offered. A background in education or customer service can be beneficial. Continual learning and adapting to new educational trends and technologies are also crucial for success in this role.
The average salary for a Tele Caller - Academic Counsellor can vary based on experience, location, and the educational institution or organization. Typically, it ranges from entry-level to mid-range salaries, with potential for bonuses or incentives based on performance, like student enrollments or sales targets achieved.
Qualifications for a Tele Caller - Academic Counsellor usually include a minimum of a high school diploma, though a bachelor's degree in education, counseling, or a related field is often preferred. Strong communication skills, an understanding of educational services, and prior experience in counseling or tele-calling can enhance employability in this role.
Skills necessary for a Tele Caller - Academic Counsellor include excellent communication, active listening, and problem-solving skills. Responsibilities encompass contacting potential students, advising on course selection, and maintaining follow-up records. They should be adept in CRM software to track interactions and should be passionate about guiding students to achieve their educational goals.