Techno-Functional Consultant- Microsoft Dynamics 365 CRM Job Description Template
The Techno-Functional Consultant for Microsoft Dynamics 365 CRM will be responsible for both technical and functional aspects of the CRM implementation. This role involves working closely with business users to gather requirements, configuring and customizing the CRM system, and ensuring that all solutions are effectively integrated and meet the business needs.
Responsibilities
- Gather and analyze business requirements for the Dynamics 365 CRM system.
- Configure and customize the Dynamics 365 CRM system to meet business needs.
- Develop and implement technical solutions within Dynamics 365 CRM.
- Provide training and support to end-users.
- Collaborate with cross-functional teams to ensure seamless integration.
- Perform system testing and quality assurance.
- Stay up to date with the latest updates and features in Dynamics 365.
- Troubleshoot and resolve any technical issues related to the CRM system.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience with Microsoft Dynamics 365 CRM.
- Strong understanding of CRM workflows, customization, and configuration.
- Ability to translate business requirements into technical solutions.
- Good communication and interpersonal skills.
- Experience with Power Platform (Power BI, Power Apps, Power Automate) is a plus.
Skills
- Microsoft Dynamics 365 CRM
- Customization and Configuration
- Power Platform
- SQL
- C#
- JavaScript
- Azure Services
- API Integration
- Problem-Solving
Frequently Asked Questions
A Techno-Functional Consultant for Microsoft Dynamics 365 CRM bridges the gap between technical development and business processes. They configure and customize CRM solutions to meet business requirements, troubleshoot issues, and ensure system functionality aligns with company workflows. They often work with stakeholders to gather requirements and implement solutions that improve productivity and customer relationships.
To become a Techno-Functional Consultant for Microsoft Dynamics 365 CRM, individuals typically need a strong background in information technology or business with experience in CRM systems. Proficiency in Microsoft Dynamics 365 is essential, which can be acquired through certifications such as Microsoft Certified: Dynamics 365 Fundamentals and hands-on experience. Strong analytical and problem-solving skills are also crucial.
The average salary for a Techno-Functional Consultant specializing in Microsoft Dynamics 365 CRM varies based on experience, location, and company size. Generally, such positions offer competitive compensation reflecting the consultant's expertise in bridging technical and business functions within CRM systems. Salaries can increase with additional experience, certification, and specialized knowledge.
Qualifications for a Techno-Functional Consultant in Microsoft Dynamics 365 CRM typically include a bachelor's degree in Information Technology, Computer Science, or a related field. Microsoft Dynamics 365 certifications and extensive experience with CRM implementations and customizations are essential. Strong communication skills are also needed to interact with business stakeholders and technical teams effectively.
The skills required for a Techno-Functional Consultant in Microsoft Dynamics 365 CRM include technical proficiency in CRM modules, customization and configuration abilities, and understanding of business processes. Responsibilities include analyzing business needs, designing CRM solutions, managing project timelines, and training users. The role demands both technical expertise and business acumen to optimize CRM systems effectively.