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Technical Support (UI/UX) Job Description Template

As a Technical Support specialist with a focus on UI/UX, you will be the go-to person for resolving user interface and user experience issues. Your role will involve troubleshooting customer concerns, providing effective solutions, and working closely with our design and development teams to ensure an optimal user experience.

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Responsibilities

  • Troubleshoot and resolve UI/UX-related technical issues raised by customers.
  • Provide expert guidance on the use of our products to enhance user experience.
  • Collaborate with design and development teams to identify and rectify usability issues.
  • Document issues, resolutions, and recommend improvements.
  • Assist in user testing and feedback gathering to continually improve the product.
  • Develop and maintain a knowledge base of common UI/UX issues and solutions.
  • Respond to customer inquiries via various support channels (email, chat, phone).

Qualifications

  • Bachelor’s degree in Computer Science, Design, or a related field.
  • Proven experience in technical support, specifically focused on UI/UX.
  • Strong understanding of user-centered design principles.
  • Excellent communication and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.

Skills

  • UI/UX Design
  • Customer Support
  • Problem Solving
  • HTML/CSS
  • JavaScript
  • Figma/Sketch
  • User Testing
  • Agile Methodologies
  • Communication Skills

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Frequently Asked Questions

A Technical Support (UI/UX) specialist assists users with issues related to user interface and user experience. They troubleshoot design-related problems, offer guidance on UI/UX best practices, ensure usability standards are met, and collaborate with design and development teams to improve product functionality.

To become a Technical Support (UI/UX) specialist, one should have a background in design or computer science. Knowledge of UI/UX principles, proficient use of design tools like Adobe XD or Sketch, and experience in customer support are essential. Continuous learning and staying updated with design trends is also crucial.

The average salary for a Technical Support (UI/UX) specialist varies based on location, experience, and company size. Generally, entry-level positions start with a competitive salary that increases with experience and specialization. Industry demand and unique software skills also play a significant role in determining salary levels.

Qualifications for a Technical Support (UI/UX) role typically include a degree in design, computer science, or a related field. Strong communication skills, problem-solving abilities, and familiarity with user-centered design techniques are important. Certifications in popular design software and UX methodologies can enhance one's eligibility.

A Technical Support (UI/UX) specialist must possess excellent analytical and troubleshooting skills, a deep understanding of UI/UX principles, and experience with design tools like Figma or InVision. Responsibilities include resolving user issues, providing feedback for design improvements, and ensuring an effective user experience across various platforms.

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