TECHNICAL SUPPORT ENGINEER - (TAMIL/GUJARATI SPEAKING) Job Description Template
As a Technical Support Engineer (Tamil/Gujarati Speaking), you will be responsible for troubleshooting and resolving technical issues presented by our clients via phone, email, or chat. You will ensure high customer satisfaction by providing excellent service in Tamil or Gujarati, documenting issues, and collaborating with other departments to achieve quick solutions.
Responsibilities
- Provide first-line technical support to clients via phone, email, and chat.
- Troubleshoot and resolve technical issues related to our products and services.
- Communicate effectively with customers in Tamil or Gujarati.
- Document and escalate issues to development teams as needed.
- Maintain a high level of customer satisfaction through timely and accurate problem resolution.
- Collaborate with other support and technical teams to address complex issues.
- Participate in continuous improvement efforts for support processes and procedures.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 1-2 years of experience in a technical support role.
- Proficiency in Tamil or Gujarati language.
- Strong problem-solving skills and technical aptitude.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, customer-focused environment.
Skills
- Technical Troubleshooting
- Customer Service
- Tamil Language
- Gujarati Language
- Problem-Solving
- Written and Verbal Communication
- Documentation
- Basic Networking
- Remote Desktop Applications
- Ticketing Systems
Frequently Asked Questions
A Technical Support Engineer proficient in Tamil or Gujarati is responsible for assisting customers by troubleshooting technical issues and providing solutions in their native language. They act as intermediaries between customers and technical teams to resolve hardware or software concerns effectively. Their duties often include understanding technical documentation, replicating issues, and guiding customers through solutions, ensuring customer satisfaction and retention.
To become a Technical Support Engineer fluent in Tamil or Gujarati, candidates typically need a degree in computer science or a related field. Additionally, strong language skills are essential for communicating effectively with native speakers. Certification in IT and relevant software tools can enhance job readiness. Experience in customer service or technical roles is beneficial. Candidates should also continuously update their technical knowledge to address emerging issues and technologies in the industry.
The average salary for Technical Support Engineers who speak Tamil or Gujarati varies based on factors like location, company size, and level of experience. Generally, bilingual engineers may earn a premium over their monolingual counterparts due to their additional language skills, which are particularly valuable in regions with a higher concentration of native speakers or where the company serves a diverse customer base requiring specialized communication.
A Technical Support Engineer who speaks Tamil or Gujarati typically needs a bachelor's degree in a technical discipline such as IT or computer science. Proficiency in Tamil or Gujarati is crucial, and candidates should demonstrate excellent communication skills in these languages. Technical certifications, such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE), can enhance employability. Strong problem-solving abilities and familiarity with customer support tools are also essential qualifications.
A Tamil or Gujarati Speaking Technical Support Engineer must possess excellent language skills to communicate with customers clearly. Key responsibilities include diagnosing technical issues, providing support via calls or emails, and maintaining customer satisfaction. They need strong problem-solving skills and the ability to work under pressure. Familiarity with CRM software and technical know-how is essential to handle various customer queries efficiently and maintain precise records for follow-up actions.