Tech Mahindra Hiring For Voice Process Job Description Template
As part of the Voice Process team at Tech Mahindra, you will be responsible for managing incoming and outgoing calls to assist customers with inquiries, complaints, and support requests. Your role is crucial in maintaining high levels of customer satisfaction by providing clear and effective communication.
Responsibilities
- Handle inbound and outbound calls promptly and professionally.
- Address customer inquiries and resolve their concerns.
- Provide accurate information about products and services.
- Document customer interactions and follow up on unresolved issues.
- Meet or exceed call handling targets and quality benchmarks.
- Collaborate with team members to improve customer experience.
Qualifications
- High school diploma or equivalent.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal communication skills.
- Basic computer literacy and familiarity with customer management systems.
- Ability to handle stressful situations and de-escalate conflicts.
- Strong problem-solving abilities and attention to detail.
Skills
- Effective communication
- Customer management systems (CRM)
- Problem-solving
- Time management
- Active listening
- Conflict resolution
Frequently Asked Questions
A Voice Process role at Tech Mahindra involves handling customer inquiries and providing solutions over the phone. Responsibilities include managing large amounts of inbound and outbound calls, identifying customer needs, and delivering exceptional customer service. The role may also require problem-solving skills to address customer concerns efficiently.
To apply for a Voice Process position at Tech Mahindra, candidates can visit the Tech Mahindra careers page and search for open positions. Applications may involve submitting a resume and applying through the official job portal or via recruitment drives. It is advisable to tailor the resume to highlight customer service experience.
The average salary for a Voice Process employee at Tech Mahindra varies based on experience and location but is competitive within the industry. Entry-level positions may offer salary packages that include performance bonuses and other incentives. Factors influencing salary include prior experience in customer service or BPO environments.
To qualify for a Voice Process role at Tech Mahindra, candidates typically need a high school diploma or equivalent. Strong communication skills, both verbal and written, are essential. Previous experience in customer service or in a call center is advantageous. Tech Mahindra may also require basic computer proficiency.
Success in a Voice Process role at Tech Mahindra requires excellent communication skills, active listening, and problem-solving abilities. Employees must manage customer interactions efficiently and maintain a friendly demeanor. Additionally, multitasking and the ability to use CRM software are vital, as is a focus on meeting productivity goals.