Team Leader (Customer Support - Outbound Sales) - Mumbai Location Job Description Template
The Team Leader (Customer Support - Outbound Sales) is responsible for leading and managing a dedicated team of customer support representatives in an outbound sales environment. The role entails driving team performance, developing effective sales strategies, and ensuring high levels of customer satisfaction in Mumbai.
Responsibilities
- Lead, mentor, and motivate a team of customer support representatives.
- Develop and implement outbound sales strategies to achieve targets.
- Monitor team performance and provide regular feedback.
- Handle customer escalations and resolve complex issues.
- Prepare daily, weekly, and monthly sales reports.
- Collaborate with other departments to enhance customer experience.
- Conduct training sessions to improve team skills and performance.
- Ensure compliance with company policies and sales regulations.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 3+ years of experience in customer support or sales, with at least 1 year in a leadership role.
- Proven track record of meeting or exceeding sales targets.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving skills with a customer-centric approach.
- Ability to work under pressure and meet deadlines.
Skills
- CRM software
- Salesforce
- Excel
- Data analysis
- Customer service
- Team management
- Strategic planning
- Conflict resolution
Frequently Asked Questions
A Team Leader in Customer Support for Outbound Sales is responsible for managing a team focused on sales calls to potential clients within Mumbai. They ensure sales targets are met, train team members on customer engagement, and track performance metrics. This role involves strategizing to improve outreach effectiveness while maintaining high customer satisfaction.
To become a Team Leader in Customer Support for Outbound Sales in Mumbai, candidates typically need relevant customer service and sales experience, strong communication skills, and a proven track record in managing teams. A bachelor's degree in business or a related field can enhance prospects, along with training in CRM software and sales techniques.
The average salary for a Team Leader in Customer Support for Outbound Sales in Mumbai varies depending on experience, company size, and industry. Generally, it ranges from mid to high levels, reflecting the responsibility for meeting sales targets and managing a team, with potential bonuses based on performance.
A Team Leader in Customer Support for Outbound Sales generally requires qualifications such as a degree in business administration or a related field, along with experience in sales and customer service roles. Leadership skills, expertise in CRM tools, and knowledge of sales strategies are also crucial for success in this role.
Key skills required include leadership, communication, and problem-solving. A Team Leader must handle team performance, develop sales strategies, and motivate team members. Responsibilities include setting sales goals, monitoring calls for quality assurance, and coordinating with other teams to align sales efforts with business objectives.