Tamil Voice Process Job Description Template
The Tamil Voice Process representative will be responsible for handling customer inquiries and complaints over the phone. The role involves providing information, troubleshooting issues, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent communication skills in Tamil and a keen focus on customer service excellence.
Responsibilities
- Handle inbound and outbound calls in Tamil.
- Assist customers with inquiries and provide accurate information.
- Resolve customer complaints and issues efficiently.
- Ensure customer satisfaction and maintain a high level of service quality.
- Accurately document and update customer interactions.
- Collaborate with other team members to resolve complex issues.
- Follow communication procedures, guidelines, and policies.
Qualifications
- High school diploma or equivalent.
- Fluency in Tamil is essential, both spoken and written.
- Previous experience in a customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations and de-escalate issues.
- Attention to detail and strong organizational skills.
Skills
- Tamil language proficiency
- Customer service
- Problem-solving
- Communication
- Active listening
- Time management
- Basic computer skills
Frequently Asked Questions
A Tamil Voice Process Executive handles customer queries over the phone, usually in the Tamil language. They resolve concerns, provide information, and assist with product or service-related inquiries. This role requires excellent communication skills and fluency in Tamil, as well as a customer-focused approach to ensure customer satisfaction.
To become a Tamil Voice Process Executive, a candidate should have proficiency in Tamil and English, excellent communication skills, and a high school diploma or equivalent. Prior experience in customer service or telecommunication can be advantageous. Employers may provide specific training related to products or services.
The average salary for a Tamil Voice Process Executive varies based on location, experience, and company. Typically, entry-level positions offer competitive salaries with room for growth. Senior roles may include additional incentives or bonuses based on performance metrics and customer satisfaction scores.
Candidates should have a high school diploma or equivalent, with strong proficiency in Tamil and English. Excellent communication and interpersonal skills are essential. Some positions may require experience in customer service or telecommunications, though many companies offer on-the-job training for new employees.
Successful Tamil Voice Process Executives possess strong verbal communication skills in Tamil and English, problem-solving abilities, patience, empathy, and a customer-first attitude. Their responsibilities include handling calls, resolving issues efficiently, maintaining accurate records, and ensuring high levels of customer satisfaction during each interaction.