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SWIFT Application Support Engineer Job Description Template

The SWIFT Application Support Engineer is responsible for maintaining and supporting SWIFT-related applications and infrastructure. This role involves monitoring system performance, troubleshooting issues, ensuring compliance with industry standards, and collaborating with internal teams to optimize operations.

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Responsibilities

  • Monitor and maintain SWIFT application systems to ensure smooth operation.
  • Troubleshoot and resolve issues related to SWIFT transactions.
  • Collaborate with IT, security, and business teams to implement necessary upgrades and patches.
  • Ensure compliance with industry standards and regulations for SWIFT transactions.
  • Provide technical support and guidance to business users.
  • Document and report incidents, resolutions, and system changes.
  • Participate in disaster recovery planning and testing.
  • Perform regular system audits and security checks.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in application support or a similar role.
  • Experience with SWIFT messaging systems and protocols.
  • Strong understanding of payment processing and financial transactions.
  • Excellent problem-solving and troubleshooting skills.
  • Good communication and collaboration skills.

Skills

  • SWIFT
  • Unix/Linux
  • SQL
  • Networking
  • Java
  • Python
  • Incident Management
  • ITIL
  • Firewall/Proxy
  • Monitoring Tools

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Frequently Asked Questions

A SWIFT Application Support Engineer is responsible for maintaining and troubleshooting SWIFT systems used for financial messaging. They ensure the smooth operation of these systems by handling technical issues, monitoring performance, and collaborating with IT teams to implement solutions. They also support end-users and ensure compliance with industry standards.

To become a SWIFT Application Support Engineer, candidates typically need a degree in Computer Science, Information Technology, or a related field, along with experience in IT support or a similar role. Knowledge of the SWIFT network, financial messaging, and ITIL processes is essential. Professional certifications in networking and programming can also enhance job prospects.

The average salary for a SWIFT Application Support Engineer varies based on factors such as location, experience, and company size. Generally, these professionals earn a competitive salary that reflects their expertise in financial messaging and IT support. Salary packages may also include benefits such as bonuses, health insurance, and retirement plans.

A SWIFT Application Support Engineer typically requires a bachelor's degree in Computer Science or a related discipline. In-depth knowledge of SWIFT messaging protocols, financial systems, and IT infrastructure is crucial. Experience in application support, familiarity with scripting languages, and certifications in systems management are highly beneficial.

A SWIFT Application Support Engineer needs strong analytical and problem-solving skills to manage and resolve technical issues. They must support SWIFT infrastructure, perform regular system maintenance, and ensure compliance with financial regulations. Proficiency in SQL, network management, and an understanding of financial protocols are essential for this role.

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