Support Functional Lead - SAP Job Description Template
The Support Functional Lead - SAP will oversee the functional support of SAP systems, driving efficiency and effectiveness in addressing user issues. This role requires deep expertise in SAP modules, enabling the individual to troubleshoot, optimize, and enhance SAP functionalities. The position involves close coordination with various business units and IT teams to ensure seamless SAP operations.
Responsibilities
- Provide expert-level SAP functional support and troubleshooting.
- Lead and mentor functional support team members.
- Collaborate with business units to identify and resolve SAP-related issues.
- Develop and implement SAP system optimization strategies.
- Document and maintain functional processes and procedures.
- Coordinate with technical teams for system enhancement and upgrades.
- Ensure compliance with SAP best practices and company policies.
- Conduct training sessions for end-users on SAP functionalities.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 5+ years of experience in SAP functional roles.
- Extensive knowledge of SAP modules (e.g., FI, CO, MM, SD, PP).
- Proven ability to lead and manage support teams.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Experience with SAP system optimization and enhancements.
- SAP certification is a plus.
Skills
- SAP FI/CO
- SAP MM
- SAP SD
- SAP PP
- Troubleshooting
- Problem-solving
- Leadership
- Communication
- System optimization
- Documentation
- End-user training
Frequently Asked Questions
A Support Functional Lead - SAP is responsible for overseeing the SAP support function, ensuring that end-users receive timely and effective assistance. They manage support teams, resolve complex issues, coordinate system improvements, and ensure SAP systems align with business objectives. They work closely with both technical and business teams to maintain system integrity and performance.
To become a Support Functional Lead - SAP, candidates typically need a bachelor's degree in Information Technology, Computer Science, or a related field. Several years of experience in SAP module implementation and support is essential. Developing leadership skills and acquiring SAP certifications, such as SAP Certified Application Associate, can enhance career prospects and prepare individuals for this leadership role.
The average salary for a Support Functional Lead - SAP varies based on factors such as location, experience, and industry. Generally, these professionals earn a competitive salary, with variations reflecting their expertise in managing SAP support functions and the complexity of the projects they handle. Skilled leaders in high-demand industries may command higher compensation.
Qualifications for a Support Functional Lead - SAP typically include a bachelor's degree in a relevant field, extensive experience with SAP systems, and strong leadership abilities. Certification in SAP modules strengthens a candidate's profile. Additionally, professionals should possess excellent problem-solving skills, an understanding of business processes, and the ability to train and mentor teams.
A Support Functional Lead - SAP should have in-depth knowledge of SAP systems and modules, experience in managing support teams, and strong leadership skills. Responsibilities include coordinating user support, troubleshooting complex issues, implementing system upgrades, and ensuring SAP systems support business goals. Effective communication and project management abilities are also crucial to meet organizational objectives.