Student Caller Job Description Template
As a Student Caller, you will play a crucial role in supporting the university's fundraising campaigns by reaching out to alumni, parents, and friends of the institution. You will update contact information, share news about the university, and solicit donations to support various programs and initiatives. This role offers a unique opportunity to develop communication skills and gain valuable experience in customer service.
Responsibilities
- Make outbound calls to alumni, parents, and friends of the university.
- Update and verify contact information in the database.
- Share updates and news about the university.
- Solicit donations to support university programs and initiatives.
- Record call details and outcomes accurately in the system.
- Provide excellent customer service and maintain a positive representation of the university.
- Meet or exceed call and fundraising targets set by the team.
Qualifications
- Currently enrolled as a student at the university.
- Strong verbal communication skills.
- Ability to build rapport quickly over the phone.
- Comfortable with making outbound calls.
- Detail-oriented with good record-keeping skills.
- Enthusiastic about supporting the university's mission and goals.
- Previous customer service or sales experience is a plus.
Skills
- Communication
- Customer Service
- Data Entry
- Sales
- Active Listening
- Record Keeping
- Interpersonal Skills
Frequently Asked Questions
A Student Caller primarily works for educational institutions, reaching out to alumni, prospective students, and donors to engage them with the institution's initiatives. This role involves making outbound calls to update contact information, share school news, solicit donations, and gather feedback. Student Callers often play a crucial role in fundraising campaigns and community engagement drives, requiring excellent communication skills and a personable approach.
To become a Student Caller, a candidate typically should be a currently enrolled student at the educational institution. Good communication skills are essential, and experience in customer service or telemarketing can be beneficial. Many institutions offer training sessions for new Student Callers, focusing on communication techniques, data entry, and proper call handling. Interested students should check with their school's employment or alumni office for available positions.
The average hourly wage for a Student Caller can vary depending on the institution and location. However, it generally falls within a competitive range for part-time campus jobs. Students might also earn bonuses or incentives for successful fundraising efforts. Typically, this position offers flexible hours that accommodate a student's class schedule, making it an attractive option for those seeking part-time employment.
While specific qualifications for a Student Caller may vary by institution, being an enrolled student is usually required. Strong verbal communication skills, a pleasant phone manner, and the ability to handle rejection are important. Some institutions may prefer candidates with prior experience in customer service, sales, or telemarketing. Training is often provided to help new callers develop the necessary skills and adapt to the role.
A Student Caller must possess strong verbal communication skills, active listening, and the ability to engage potential donors effectively. Responsibilities include making outbound calls, updating database records, and accurately recording call information. Callers should also be persuasive and able to handle objections tactfully. Time management and organizational skills are crucial for meeting call targets and ensuring a positive representation of the institution.