Steward/Captain Job Description Template
The Steward/Captain is responsible for managing the service within dining establishments, ensuring high standards of hospitality and efficiency. This role involves overseeing staff, coordinating logistics, maintaining a clean and organized environment, and delivering excellent customer service to guests.
Responsibilities
- Supervise and manage waitstaff to ensure they deliver high-quality service.
- Coordinate dining service and logistics to ensure smooth operations.
- Monitor cleanliness and organization of the dining area.
- Handle any guest complaints or special requests with professionalism.
- Ensure compliance with health and safety regulations.
- Train and mentor staff to maintain service standards.
- Assist in the planning and execution of special events and functions.
Qualifications
- Proven experience as a Steward, Captain, or similar role in the hospitality industry.
- Excellent leadership and interpersonal skills.
- Strong organizational and multitasking abilities.
- High school diploma or equivalent; additional hospitality training is a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
Skills
- Customer Service
- Team Leadership
- Event Coordination
- Health and Safety Compliance
- Conflict Resolution
- Time Management
- Communication
Frequently Asked Questions
A Steward/Captain in a hospitality setting is responsible for overseeing service operations, focusing on ensuring guests receive excellent service. They manage and coordinate staff, supervise dining sections, ensure cleanliness, and address any guest concerns promptly to enhance the dining experience.
To become a Steward/Captain, candidates typically need a combination of education and experience in hospitality management. Starting as a server or assistant and gaining experience in customer service, leadership, and management roles can lead to a promotion to Steward/Captain. Formal qualifications in hospitality can be advantageous.
The average salary for a Steward/Captain varies depending on the establishment's location and prestige. Generally, salaries can be competitive and vary with additional benefits such as tips, bonuses, and sometimes benefits like health insurance or meal discounts. Researching specific regions will provide more precise salary information.
Typically, a Steward/Captain should have a diploma or degree in hospitality management, but practical experience is highly valued. Strong leadership skills, excellent customer service, and experience in previous roles such as waiter or supervisor are crucial qualifications that can contribute to successful applications.
A successful Steward/Captain must possess excellent communication and leadership skills, be adept in conflict resolution, and have a keen eye for detail. Responsibilities include managing staff, overseeing service operations, ensuring guest satisfaction, and maintaining high service standards. Multitasking and problem-solving abilities are also essential for success.