SR. EXECUTIVE-TICKETING & RESERVATION Job Description Template
The Sr. Executive-Ticketing & Reservation is responsible for overseeing the ticketing and reservation process for a travel or transportation company. This role ensures that all bookings are handled efficiently and customer inquiries are resolved swiftly. The individual must be expert in using reservation systems and providing exceptional customer service.
Responsibilities
- Manage and oversee the ticketing and reservation processes
- Handle customer inquiries and complaints regarding reservations
- Ensure smooth operation of ticketing systems
- Train and support junior staff in ticketing and reservation procedures
- Monitor booking trends and provide reports to management
- Coordinate with other departments to ensure seamless customer experience
- Resolve complex booking issues and escalations
- Maintain up-to-date knowledge of industry regulations and company policies
Qualifications
- Bachelor's degree in Tourism, Hospitality, or a related field
- Minimum of 5 years experience in ticketing and reservation roles
- Proven experience in customer service and conflict resolution
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Familiarity with industry-standard reservation systems
- Analytical skills to assess booking trends and system performance
Skills
- GDS (Global Distribution System) proficiency
- Customer Relationship Management (CRM) software
- Microsoft Office Suite
- Conflict resolution
- Data analysis
- Attention to detail
- Time management
- Problem-solving
Frequently Asked Questions
A Sr. Executive-Ticketing & Reservation is responsible for managing airline reservations and issuing tickets for clients. This role involves coordinating travel plans, ensuring compliance with travel policies, updating customer databases, and handling customer inquiries and complaints. These professionals use computer reservation systems to manage bookings and fare calculations, requiring a strong attention to detail and excellent communication skills.
To become a Sr. Executive-Ticketing & Reservation, candidates typically need a bachelor's degree in travel, tourism, hospitality, or a related field. Experience in a travel agency or airline is often required, along with proficiency in computer reservation systems like Amadeus, Sabre, or Galileo. Strong customer service skills, attention to detail, and the ability to work under pressure are essential for success in this role.
The average salary for a Sr. Executive-Ticketing & Reservation can vary depending on factors such as location, experience, and the size of the employer. Typically, this role offers a competitive salary, with additional benefits such as travel discounts, bonuses, and healthcare. Salary surveys and industry reports can provide more detailed information on compensation trends.
Candidates for the role of Sr. Executive-Ticketing & Reservation generally require a bachelor's degree in hospitality, tourism, or a related field. Professional certifications in computerized reservation systems and previous experience in a similar role can enhance a candidate's prospects. Additionally, effective communication, problem-solving skills, and a customer-focused mindset are crucial qualifications.
A Sr. Executive-Ticketing & Reservation needs a comprehensive skill set including proficiency in computerized reservation systems like Amadeus, knowledge of fare calculations, and excellent customer service skills. Responsibilities include managing booking inquiries, issuing tickets, modifying reservations, and resolving customer issues promptly. Strong attention to detail and the ability to multitask are also vital for this role.