Sr./Executive CSR with Purchase Experience Job Description Template
The Sr./Executive CSR with Purchase Experience is responsible for handling intricate client relations, addressing customer inquiries and issues, and managing procurement tasks. This role combines customer support with purchasing responsibilities to enhance customer satisfaction and efficient purchasing operations.
Responsibilities
- Respond to and resolve customer inquiries and complaints in a timely manner.
- Develop and maintain strong customer relationships to ensure repeat business.
- Collaborate with the purchasing team to ensure accurate order processing.
- Monitor inventory levels and coordinate with suppliers for replenishment.
- Analyze purchase orders and ensure compliance with company policies.
- Prepare and present periodic reports on customer service metrics and purchasing activities.
- Assist in the development and implementation of customer service and purchasing strategies.
Qualifications
- Bachelor's degree in Business Administration or a related field.
- Minimum of 5 years of experience in customer service and purchasing.
- Strong understanding of procurement processes and inventory management.
- Proven track record in handling client relations and customer service issues.
- Excellent written and verbal communication skills.
- Ability to multitask and manage time efficiently.
Skills
- Customer Relationship Management (CRM) software
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Inventory Management Systems
- Problem-solving
- Negotiation
- Data Analysis
- ERP Systems
Frequently Asked Questions
A Sr./Executive CSR with Purchase Experience is responsible for managing customer relationships while handling purchasing processes. This role involves coordinating with suppliers, negotiating contracts, and ensuring customer satisfaction through effective communication and problem-solving in both procurement and service aspects.
To become a Sr./Executive CSR with Purchase Experience, one should typically have a background in customer service and procurement. A bachelor's degree in business or a related field, along with several years of experience in customer relations and purchasing, is highly beneficial. Additionally, skills in communication and negotiation can enhance your prospects.
The average salary for a Sr./Executive CSR with Purchase Experience can vary depending on the industry and location. Typically, individuals in this role can expect to receive a competitive salary that reflects their expertise in both customer service and procurement, often supplemented by performance-based incentives and benefits.
Qualifications for a Sr./Executive CSR with Purchase Experience usually include a bachelor's degree in business administration or a related field. Experience in customer service and procurement is essential, while additional certifications in supply chain management or customer relationship management can provide an advantage.
A Sr./Executive CSR with Purchase Experience should possess strong communication skills, proficiency in negotiation, and the ability to manage complex purchasing processes. Responsibilities include maintaining supplier relations, ensuring customer satisfaction, and overseeing procurement activities. Analytical skills and attention to detail are also critical for success in this role.